Major Incident Management Lead
Location Kuala LumpurFULL_TIME
Consultant Shankar Satyanarayana
Date posted 05 October 2018 2018-10-052018-12-04 insurance Menara 3 Petronas Persiaran KLCC Kuala Lumpur 50088 Robert Walters Malaysia
A European multinational financial services company is looking to hire Major Incident Management Lead in Kuala Lumpur. Your responsible for the management of the major incident management team and their deliverable.
About the Major Incident Management Lead role:
In this business critical role you are responsible for the quality of work done and meeting the agreed OLA, SLA and KPI of major incident management related measurement.
- Lead the team to meet the required OLA, SLA and KPI of major incident management related measurement and metrics
- Responsible for the audit and compliance of the incident management processes, procedures, work instructions, metrics and records
- Responsible for the integrity of major incident management related records, metrics and dashboard
- Responsible for the service availability with the major incident management process deliverable
- Managing and mobilising the team of major incident management and technical resources delivering these activities.
To succeed in the Major Incident Management Lead Job, you should monitor compliance to the ITIL processes specifically incident management for BAU and Project deliveries
- Bachelor Degree in Business Administration, Information Technology or related disciplines
- ITIL Service Management Foundation certification
- At least 10 years of relevant working experiences in I.T. industry on Incident, Change and problem Management would be an added advantage
- Technical knowledge on IT Infrastructure and Software
- Technical knowledge on AS400 system is required
This is European Multinational financial services company with great working environment and career progression opportunities.
If you experience in leading a team and Incident Management and want to take the next step in your career, this Major Incident Management Lead role is the one for you.
Apply today or share your CV to firstname.lastname@example.org
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTK2125
Agensi Pekerjaan Robert Walters Sdn Bhd (formerly known as Robert Walters Sdn Bhd) Business Registration Number : 729828-T Licence Number : JTK2125