ITSM Team Lead
Location Kuala LumpurFULL_TIME
Consultant Shankar Satyanarayana
Date posted 13 September 2018 2018-09-132018-11-12 insurance Menara 3 Petronas Persiaran KLCC Kuala Lumpur 50088 Robert Walters Malaysia
A European Multinational Insurance company is looking to hire ITSM Team Lead in Kuala Lumpur. Your main responsibility is to provide world-class support onto services for all the business line within the group.
About the ITSM Team Lead role:
In this business critical role, you will manage all workplace technical platforms within the Asia IT scope, hosted within the Regional Data Center and local domestic hubs.
- Defines and ensures KPIs related to the managed Platforms
- Responsible to deliver and contribute to Major incidents resolutions in collaboration with contributing teams and third parties within SLA
- Guarantees and operates Level 3 Support for all technology platforms responsible.
- Ensures all other Incidents impacting the provided services are resolved within SLA
- Ensures Problem Management function within the area of responsibilities and contributes/provides the required RCA
- Empowers the team to achieve a shift left by cascading relevant knowledge to 2nd and 1st level support teams
To succeed in the ITSM Team Lead Job, you should manage and ensure operational governance for providing services of third parties
- Proficient in Microsoft Windows OS (Workstation/Server), Microsoft SCCM and Active Directory
- Strong experience in various product visualisation (E.g. VMware/VDI)
- Good experience in ITSM Tools like Service Now
This is European multinational Insurance company with great working environment and career progression opportunities.
If you are a Subject matter expert in ITSM and want to take the next step in your career, this ITSM team Lead role is the one for you.
Apply today to discuss this new opportunity
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTK2125
Agensi Pekerjaan Robert Walters Sdn Bhd (formerly known as Robert Walters Sdn Bhd) Business Registration Number : 729828-T Licence Number : JTK2125