Senior Incident / Problem Manager
Location Kuala LumpurFULL_TIME
Consultant Shankar Satyanarayana
Date posted 11 September 2018 2018-09-112018-11-10 banking Menara 3 Petronas Persiaran KLCC Kuala Lumpur 50088 Robert Walters Malaysia
A Malaysian banking and financial services company is looking to hire a Senior Incident / Problem Manager in Kuala Lumpur. Your main responsibility is to manage the process to restore normal service operations as quickly as possible to minimise the impact to business operations.
About the Senior Incident / Problem Manager role:
In this business critical role, you will be required to interact closely with global application and development teams to strengthen the system stability and improve the overall Windows service.
- Represent the first stage of escalation for incidents
- Coordinate and drive incidents based on ITIL Incident Management framework in order to restore normal service operation as quickly as possible while minimising disruption to businesses
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable
- Be proactive in identifying problems, analyse and recommend service improvement plans with the possible solutions obtained from technical teams for department or business unit
- Monitor the incidents to ensure that the Service Level Agreement is met
To succeed in the Senior Incident / Problem Manager job, you should be responsible with prior incident and problem management experience.
- Minimum five years' incident and problem management experience
- Strong analytical skills
- Good network understanding with CCNA certification
- Good ITIL understanding
This is a Malaysian banking and financial services company with a great working environment and career progression opportunities. It is a bank with operations in consumer, corporate and institutional banking, as well as treasury services.
If you are experienced in ITIL Framework and want to take the next step in your career, this Senior Incident / Problem Manager role is the one for you.
Apply today or share your CV with firstname.lastname@example.org for a confidential chat.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTK2125
Agensi Pekerjaan Robert Walters Sdn Bhd (formerly known as Robert Walters Sdn Bhd) Business Registration Number : 729828-T Licence Number : JTK2125