Head of Operations, Payment Solutions
Location Kuala LumpurFULL_TIME
Consultant Sammie Sam
Date posted 22 October 2018 2018-10-222018-12-21 banking Menara 3 Petronas Persiaran KLCC Kuala Lumpur 50088 Robert Walters https://www.robertwalters.com.my
As a result of ongoing and continued successes within Malaysia, this leader within the payment solutions industry is recruiting Head of Operation to lead their division, based in Kuala Lumpur.
About the Head of Operations, Payment Solutions
You will be responsible for the management and oversight of the best in-class operations, customer service, project management, develop and implement strategic plans to increase Operational efficiency and effectiveness within the organisation.
• Provide operational leadership and full accountability for the successful evolution of the Operations Service, including leading the Operations team in meeting or exceeding Operations SLA's and performance levels
• Deliver best in class customer service across all business partners through identification of opportunities to streamline the business and operational processes
• Develop and execute the business strategies and new product development plan
• Develop and manage strong relationships with key stakeholders and partners both internally
• Measure and report on operations department’s target performance indicators regularly, and be prepared to make timely, informed recommendations for improvements that ensure customer service targets and operational efficiency are met
• Responsible for the PL of the company and accountable for cost structure of the product, contribution and profitability by driving growth and revenue
• Continuously evaluate the latest product and technology so that the business can make an impact and be a market leader in the industry
• Responsible for the planning and execution of all Operations Projects, coordinate, track and manage every project
To succeed in the Head of Operations, Payment Solutions job, you will need to to build in strong operations teams, design and embed operational procedures that will enable the business to grow.
• Candidate must possess at least a Bachelor's Degree, or Professional Degree in business related field
• Strong experience in payment solution products and service and operational processes
• Charismatic and people centric leader with customer service at the core of his/her priorities
• Proven experience of operating at a senior level (strategic and tactical) within a customer services environment
• Strong understanding of the payments industry or retail financial services or telco is an advantage
• The ability to thrive and contribute in a highly entrepreneurial, cross-cultural and fast paced environment
This regional company needs no introduction and is recognised as the leader in their field of expertise. The culture is demanding but if you are confident and have a can-do attitude the potential rewards are significant.
If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Head of Operations, Payment Solutions job.
Apply now at firstname.lastname@example.org or call me to discuss this new opportunity.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTK2125