Payroll, Senior Consultant

A leading business services provider is seeking a Payroll, Senior Consultant to join their Penang-based team, offering an exceptional opportunity for professionals who thrive in a collaborative and inclusive environment.

This role is perfect for those who are passionate about delivering high-quality payroll solutions and building strong client relationships across multiple countries. You will benefit from comprehensive training opportunities, flexible working arrangements, and the chance to work alongside knowledgeable colleagues who are committed to your professional growth. The organisation values supportive leadership and encourages you to progress towards managerial responsibilities while deepening your technical expertise in payroll and consulting. If you are looking for a role that combines meaningful client interaction, continuous learning, and the chance to make a real impact within a dependable team, this position offers everything you need to take your career to the next level.

• Comprehensive on-the-job training provided for country-specific payroll processes, local regulations, and system operations, ensuring you are fully supported as you develop your expertise.
• Supportive leadership and generous training opportunities empower you to progress towards managerial responsibilities and expand your technical and consulting skills in a multicultural environment.

What you'll do:

As a Payroll, Senior Consultant based in Penang, you will play a pivotal role in supporting clients’ payroll operations across various international markets. Your day-to-day activities will centre around managing client relationships with care and professionalism, acting as their trusted advisor on all matters related to payroll, employee benefits, and HR administration. You will be responsible for reviewing work completed by junior colleagues, ensuring it meets both statutory requirements and client expectations. By collaborating with internal teams as well as external partners, you will help deliver seamless service outcomes that reflect the organisation’s commitment to excellence. Your involvement in continuous improvement initiatives will further enhance the quality of services offered while providing valuable learning experiences for yourself and others. Success in this role requires a genuine passion for teamwork, attention to detail, cultural sensitivity when working across borders, and an eagerness to embrace new challenges through ongoing training.

• Serve as the primary point of contact for assigned clients on all payroll, employee benefits, and HR-related matters, ensuring clear communication and dependable service delivery.
• Communicate professionally via email, phone, and online meetings with clients across multiple countries, fostering strong relationships built on trust and understanding.
• Review calculation results, email drafts, insurance registration documents, and other materials prepared by junior team members to ensure accuracy and compliance with statutory requirements.
• Oversee the full payroll cycle for clients, maintaining high standards of accuracy and adherence to local regulations throughout all payroll and benefits processes.
• Guide junior team members by providing constructive feedback and support to help them achieve alignment with client policies and statutory obligations.
• Lead or contribute actively to continuous improvement projects within the payroll service team, sharing knowledge and promoting best practices for enhanced service quality.
• Collaborate closely with external payroll vendors and partners to ensure timely processing of payroll activities while remaining aware of evolving local requirements.
• Maintain cultural awareness when interacting with stakeholders at all levels across several countries, demonstrating sensitivity and respect in every engagement.
• Manage multiple tasks under strict deadlines without compromising the quality or reliability of work delivered to clients.
• Stay motivated to learn new systems and global payroll processes through ongoing training opportunities provided by the organisation.

What you bring:

To excel as a Payroll, Senior Consultant in Penang, your proven experience should include substantial exposure to payroll operations or related fields such as accounting or finance. Your interpersonal skills will be essential for building dependable relationships with clients as well as supporting junior colleagues through considerate coaching. A background that demonstrates proficiency in both English and Chinese character reading/writing will enable you to communicate effectively across borders. Familiarity with MS Office applications is crucial for handling complex data tasks efficiently. You should bring excellent organisational capabilities—balancing multiple priorities without sacrificing attention to detail—and possess strong stakeholder management skills rooted in empathy and understanding. Cultural sensitivity is vital when engaging with international teams or clients; your willingness to learn new systems through ongoing training will set you apart as someone committed not only to personal growth but also communal success within the organisation.

• At least 4 years of relevant experience in payroll, accounting, finance or similar professional services roles where dependability was key.
• Bachelor’s degree or equivalent qualification/business experience demonstrating commitment to professional development.
• Business-level English reading and writing skills enabling effective communication with diverse stakeholders.
• Proficiency in reading and writing Chinese characters which supports cross-border collaboration within Asia-Pacific markets.
• Advanced MS Office skills (Excel, Word, PowerPoint, Outlook) allowing efficient management of data-driven tasks.
• Demonstrated ability coaching or reviewing junior team members’ work in a nurturing manner that promotes growth within the team.
• Excellent organisational skills including time management and prioritisation under strict deadlines while maintaining high standards of accuracy.
• Outstanding communication abilities that foster trustful relationships with clients from different backgrounds.
• Cultural awareness enabling effective cooperation with people at all levels across several countries.
• Motivation to learn new systems and global payroll processes through structured training programmes.

What sets this company apart:

This organisation stands out for its unwavering commitment to creating an inclusive workplace where every team member feels valued and supported. With generous training opportunities tailored specifically for country-specific payroll processes—including Japan—you can expect continual professional development designed around your individual needs. Flexible working arrangements allow you to maintain harmony between your career ambitions and personal life while contributing meaningfully within a collaborative environment. The company’s knowledgeable leadership fosters growth by encouraging open communication, sharing expertise generously among colleagues at all levels. You’ll be joining a network of professionals who believe in nurturing talent through supportive mentorship rather than hierarchical structures—making it an ideal setting for those who value teamwork over competition. The multicultural nature of the business ensures exposure to diverse perspectives while promoting mutual respect among staff from various backgrounds. Whether you’re seeking advancement into managerial roles or simply want access to world-class resources that help deepen your technical skills in global payroll consulting—this organisation provides everything needed for long-term career satisfaction.

What's next:

If you are ready to take the next step in your career journey within an inclusive team environment that values growth and collaboration—this is your chance!

Apply today by clicking on the link below; don’t miss out on this exciting opportunity!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C