CONFIDENTIAL: Group HR Ops Director

A leading organisation is seeking a Global Human Resources Operations Director to head its HR Shared Services and Operations function in Kuala Lumpur. The role offers the chance to shape the future of HR operations through process improvement and automation, while managing key areas such as payroll services, HR data and support, HR systems and reporting, regional mobility, and benefits management.

What you'll do:

As Global Human Resources Operations Director based in Kuala Lumpur, you will play a pivotal role in shaping the future of HR Shared Services for a major organisation. Your day-to-day responsibilities will centre around guiding a sizeable team through complex operational challenges while maintaining high standards of service delivery. A key aspect of your role will be driving process improvement through automation—identifying inefficiencies and implementing technology-driven solutions that elevate performance. Success in this position hinges on your ability to inspire your team through supportive leadership while collaborating closely with stakeholders to deliver results aligned with organisational goals.

• Oversee the daily operations of the HR Shared Services team, ensuring all functions run smoothly and efficiently.
• Manage end-to-end payroll services for multiple regions, guaranteeing compliance with local regulations and timely delivery of accurate payments.
• Supervise the maintenance and integrity of HR data while providing responsive support to employees and stakeholders across the organisation.
• Administer HR systems and reporting processes, ensuring data accuracy and generating insightful reports for senior leadership.
• Coordinate regional mobility programmes including relocations, expatriate management, and cross-border assignments to support business needs.
• Direct benefits management activities such as enrolment, administration, and communication of employee benefits packages.
• Champion process improvement initiatives by identifying opportunities for automation within HR operations to streamline workflows and reduce manual tasks.
• Inspire and nurture your team by fostering a collaborative environment focused on continuous learning, knowledge sharing, and professional growth.
• Engage with internal stakeholders at all levels to understand their requirements and deliver solutions that meet organisational objectives.

What you bring:

Your background as Global Human Resources Operations Director will reflect substantial expertise gained from leading sizeable teams in complex environments. What sets you apart is your ability to reimagine operational processes—leveraging automation not only as a tool for efficiency but also as a means of empowering your team.

• Proven experience in leading large teams within an HR Shared Services or Operations environment is essential for success in this role.
• Comprehensive understanding of global payroll services including compliance with local laws and regulations across multiple jurisdictions.
• Demonstrated proficiency in managing complex HR data support functions with a focus on accuracy, confidentiality, and responsiveness.
• Extensive experience administering advanced HR systems and generating detailed reports for executive decision-making.
• Solid knowledge of regional mobility practices such as expatriate management, international relocations, and cross-border assignments.
• Track record in benefits management encompassing enrolment processes, administration of packages, and effective communication with employees.
• Ability to identify opportunities for process improvement within HR operations using automation tools to drive efficiency gains.
• Exceptional interpersonal skills enabling you to foster collaboration within teams while building trust-based relationships with stakeholders.
• Commitment to nurturing talent through mentoring, training opportunities, and creating pathways for professional development within your team.
• Capacity to manage competing priorities under pressure while maintaining a pleasant demeanour and delivering dependable results.

What sets this company apart:

This organisation stands out as an employer committed to nurturing its people both professionally and personally. Employees benefit from flexible working opportunities designed to promote work-life balance without compromising career progression. The company invests heavily in training opportunities so that every individual can expand their knowledge base while pursuing personal growth leadership goals. By joining this organisation as Global Human Resources Operations Director, you become part of a network that values connection over competition—a place where collaboration leads not only to business success but also personal fulfilment.

What's next:

If you are ready to take on a rewarding challenge that will elevate your career while making a meaningful difference within a supportive environment, this is your moment!

Apply today by clicking on the link provided below; embark on a journey towards professional growth with an inclusive organisation that values your expertise.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C