SFE Manager (Pharmaceutical)

A leading regional multinational in the pharmaceutical sector is seeking a Sales Force Effectiveness Manager to play a pivotal role in driving productivity and execution across their high-performing sales team. This is an exceptional opportunity for you to join a well-established, research-driven organisation with a strong presence in Kuala Lumpur, where your expertise will directly influence brand performance and operational excellence.

What you'll do:

As a Sales Force Effectiveness Manager – Pharmaceutical based in Kuala Lumpur, you will immerse yourself in analysing complex data sets related to sales activities while providing critical insights that drive business success. Your day-to-day responsibilities will involve managing territory structures, setting realistic yet ambitious targets for the field force, designing compelling incentive programmes, and ensuring optimal use of CRM platforms. You will collaborate extensively with various departments including Sales, Marketing, Finance, HR, and Training to support seamless execution of commercial strategies. By tracking essential KPIs such as coverage rates and call productivity, you will help maintain focus on key brands while ensuring all activities remain compliant with industry regulations. Your ability to communicate effectively across teams will be instrumental in fostering a culture of shared learning and continuous improvement.

• Analyse comprehensive sales data and field force performance metrics to generate actionable insights that inform business decisions and enhance overall productivity.
• Manage territory alignment processes and allocate sales targets effectively to maximise coverage and support organisational objectives.
• Design, implement, and administer motivating sales incentive schemes that align with both company goals and regulatory requirements.
• Drive the effective utilisation of CRM systems by providing guidance, training, and ongoing support to ensure accurate data capture and reporting.
• Track key performance indicators such as coverage rates, call productivity, and brand focus to monitor progress against targets and identify areas for improvement.
• Support the development and execution of detailed sales planning initiatives by collaborating closely with Sales, Marketing, Finance, HR, and Training teams.
• Conduct regular reviews of sales execution strategies to ensure alignment with broader business objectives and adapt plans as necessary based on market feedback.
• Ensure strict adherence to internal policies as well as external pharmaceutical regulations by maintaining up-to-date knowledge of compliance standards.
• Facilitate open communication between departments to foster collaboration and share best practices that contribute to continuous improvement across the organisation.

What you bring:

To excel as a Sales Force Effectiveness Manager – Pharmaceutical, you bring not only technical expertise but also a deep understanding of how commercial operations function within the pharmaceutical sector. Your background includes substantial experience in analysing large volumes of sales data using advanced Excel techniques and BI tools. You are adept at leveraging CRM platforms to streamline processes and improve reporting accuracy. Your interpersonal skills enable you to communicate complex findings clearly while building trust among colleagues from different departments. With your strong sense of responsibility towards compliance standards, you ensure all initiatives meet regulatory expectations. Your approach is always considerate of others’ perspectives which helps foster an inclusive atmosphere where everyone feels supported.

• Bachelor’s degree in Science or Business is required for this position to ensure foundational knowledge relevant to the pharmaceutical industry.
• At least five years’ experience in Pharma Sales Operations, Sales Force Effectiveness (SFE), or Commercial Excellence roles is essential for success in this role.
• Demonstrated proficiency in advanced Excel functions as well as business intelligence tools is necessary for effective data analysis.
• Hands-on experience working with pharmaceutical CRM systems is crucial for optimising field force operations.
• A thorough understanding of pharma field force operations enables you to provide practical solutions tailored to industry needs.
• Excellent communication skills are needed for engaging stakeholders at all levels within the organisation.
• Proven stakeholder management abilities allow you to build strong relationships across multiple departments.
• A keen eye for detail ensures accuracy when tracking KPIs or administering incentive schemes.
• Commitment to compliance guarantees adherence to both internal policies and external regulations.

What sets this company apart:

This organisation stands out as a regional leader within the pharmaceutical industry due to its unwavering commitment to research-based innovation and operational excellence. With established manufacturing facilities and dedicated research centres, it has built a reputation for delivering high-quality products that make a real difference in people’s lives. Employees benefit from being part of an inclusive workplace culture that encourages collaboration across functions such as Sales, Marketing, Finance, HR, and Training. The company’s ongoing expansion creates exciting opportunities for career progression while its supportive leadership ensures every team member receives recognition for their contributions. By joining this forward-thinking business in Kuala Lumpur, you become part of a network that values knowledge sharing, professional development, and making meaningful impacts within the healthcare sector.

What's next:

If you are ready to take on a strategic role where your expertise can truly make an impact within the pharmaceutical industry, this is your chance!

Apply today by clicking on the link provided – don’t miss out on this exciting opportunity!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C