Account Executive

A leading organisation in the vision care sector is seeking a dedicated Account Executive to join their team based in Petaling Jaya. This role offers you the opportunity to make a meaningful impact by driving sales growth and nurturing valuable customer relationships within the Malaysian market.

What you'll do:

As an Account Executive, you will play a pivotal role in driving sales performance across your assigned territory in Petaling Jaya. Your day-to-day responsibilities will centre on building strong relationships with trade customers, consumers, and distributors while collaborating closely with internal teams such as Sales, Marketing, Finance, Customer Service, and Supply Chain. You will be responsible for developing strategic call plans that maximise customer engagement and ensure the successful execution of promotional campaigns. By leveraging CRM tools and analytical insights, you will monitor inventory levels and sales trends to optimise account revenue. Your ability to provide comprehensive operational support—including managing orders, handling returns, addressing consumer complaints, and facilitating credit terms—will be essential for delivering exceptional service. Success in this role requires a proactive approach to problem-solving, attention to detail when reporting product issues or complaints, and adaptability when taking on ad-hoc assignments that contribute to broader organisational goals.

• Cultivate and maintain positive business relationships with customers, gathering valuable business intelligence to inform sales strategies.
• Develop daily call planning routines tailored to customer profiles and classifications within your designated area, ensuring effective journey planning and persuasive selling presentations.
• Prepare for each customer interaction by setting clear selling objectives and equipping yourself with all necessary sales materials and tools.
• Utilise CRM systems such as Salesforce.com to manage selling objectives, monitor inventory levels, and generate sell-through status reports for territory outlets.
• Execute quarterly promotional activities in alignment with Sales and Marketing objectives using persuasive selling skills presentations.
• Secure or maintain merchandising space in territory outlets by promoting products through point-of-sale marketing materials.
• Monitor customer spend trends and implement strategies to maintain or increase share of spend for vision care products within assigned outlets.
• Provide operational support by understanding sales ordering processes, product exchanges, returns, consumer complaints handling, credit terms, and sales collection procedures.
• Promptly report any adverse events or product complaints related to products according to established protocols.
• Undertake additional ad-hoc tasks as assigned by management to support overall business objectives.

What you bring:

To excel as an Account Executive in this organisation’s vision care division, you will bring a blend of technical proficiency and interpersonal sensitivity that sets you apart. Your educational background equips you with foundational knowledge while your hands-on experience in sales or customer-facing environments demonstrates reliability in achieving results. You possess advanced skills in Microsoft Office applications which enable you to prepare detailed reports and impactful presentations. Your fluency in English and Bahasa Malaysia ensures seamless communication across multiple channels. Experience working with CRM platforms like Salesforce gives you an edge in managing accounts efficiently. Familiarity with healthcare or pharmaceutical sectors enhances your ability to understand client requirements deeply. Your empathetic approach fosters genuine connections with customers while your strategic mindset helps you plan effective sales activities. Analytical acumen allows you to interpret data accurately for informed decision-making. Finally, your readiness to travel within Petaling Jaya means you can respond promptly to client needs wherever they arise.

• Minimum SPM qualification or higher is required for this position.
• Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint is essential for managing reports and presentations.
• Fluency in both spoken and written English as well as Bahasa Malaysia enables effective communication with diverse stakeholders.
• At least two years’ experience in sales or customer-facing roles demonstrates your ability to achieve targets and build rapport with clients.
• A proven track record of meeting sales objectives and growing account revenue highlights your commitment to success.
• Familiarity with CRM systems such as Salesforce is advantageous for managing customer data efficiently.
• Knowledge of healthcare, pharmaceutical, or vision care industries provides valuable context for understanding client needs.
• Exceptional communication and interpersonal skills are vital for fostering trust-based relationships with customers.
• Ability to plan strategically and execute sales initiatives ensures consistent achievement of business goals.
• Strong analytical thinking combined with attention to detail supports effective problem-solving in complex situations.
• Willingness to travel within the assigned territory allows you to engage directly with customers at various locations.

What sets this company apart:

This organisation stands out as a trusted name within the vision care industry due to its unwavering commitment to quality products and exceptional service standards. Employees benefit from a culture that prioritises collaboration over competition where knowledge sharing is encouraged through regular training sessions designed for continuous professional growth. The company’s supportive leadership style ensures that every team member feels valued for their contributions while being given ample opportunities for advancement. Flexible working arrangements allow staff members to balance personal commitments alongside professional responsibilities. The organisation also fosters inclusivity by welcoming individuals from under-represented backgrounds into its workforce. With access to cutting-edge technology platforms such as Salesforce.com—and exposure across multiple departments including Sales, Marketing, Finance, Customer Service, and Supply Chain you will find yourself part of an interconnected network dedicated not only to business success but also personal fulfilment. The company’s reputation for ethical practices further reinforces its appeal as an employer of choice within Malaysia’s thriving healthcare sector.

What's next:

If you are ready to take the next step towards a rewarding career where your talents are recognised and nurtured this is your moment!

Apply today by clicking on the link provided; seize the opportunity to join an organisation that values teamwork, growth leadership, and supportive leadership.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C