Senior Key Account Specialist (Pharmacy)

A leading organisation in the vision care industry is seeking a Senior Key Account Specialist to join their team based in Petaling Jaya. This role offers you the opportunity to make a significant impact by managing key accounts within the pharmacy sector, driving sales growth, and nurturing long-term customer relationships. You will be part of a supportive network that values your expertise and encourages professional development.

What you'll do:

As a Senior Key Account Specialist – Pharmacy Sector, you will play a pivotal role in driving annual sales objectives within your designated customer base. Your day-to-day responsibilities will centre on building strong relationships with key accounts, gathering market intelligence, and executing well-planned sales strategies. You will leverage advanced CRM systems to track progress against targets while providing operational support that ensures seamless service delivery. By actively promoting products through merchandising initiatives and responding promptly to customer feedback, you will contribute directly to the organisation’s reputation for excellence. Success in this role requires a proactive approach to client engagement, meticulous attention to detail in reporting processes, and a commitment to supporting both internal teams and external partners.

• Maintain and nurture positive business relationships with key account customers in the pharmacy sector, ensuring consistent communication and understanding of their needs.
• Gather valuable business intelligence from assigned accounts to inform strategic decision-making and enhance sales performance across the territory.
• Develop daily call planning routines tailored to customer profiles, including journey planning, setting clear selling objectives, preparing persuasive presentations, and organising sales equipment.
• Utilise CRM tools such as Salesforce to manage selling objectives, monitor inventory levels, and generate detailed sell-through status reports for all territory outlets.
• Execute quarterly promotional activities in alignment with sales and marketing strategies using effective presentation techniques to maximise product visibility.
• Secure or maintain merchandising space within territory outlets by leveraging point-of-sale materials and promotional assets to drive product awareness.
• Increase customer share of spend for products by analysing throughput trends and implementing targeted sales initiatives within assigned outlets.
• Provide comprehensive operational support to customers by facilitating sales orders, handling product exchanges and returns, addressing consumer complaints, and managing credit terms and collections efficiently.
• Promptly report any adverse events or product complaints related to products to relevant internal stakeholders for swift resolution.
• Undertake additional ad-hoc tasks as assigned by management to support overall business objectives.

What you bring:

To excel as a Senior Key Account Specialist – Pharmacy Sector, your background should reflect substantial experience in sales or account management roles where relationship-building was central. Your educational foundation supports analytical thinking while proficiency with digital tools enhances your efficiency. You bring proven expertise in meeting ambitious targets through thoughtful strategy execution. Your ability to communicate fluently across languages fosters inclusivity among clients from varied backgrounds. Experience working with distributors or retailers adds depth to your understanding of supply chain dynamics. A keen eye for detail combined with strong problem-solving abilities ensures that operational challenges are addressed swiftly. Willingness to travel within your territory further demonstrates your commitment to responsive client service.

• Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, Science or a related field is required for this position.
• Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint is essential for managing reports and presentations effectively.
• Fluency in both spoken and written English as well as Bahasa Malaysia enables you to communicate clearly with diverse stakeholders.
• A minimum of four years’ experience in sales, key account management or customer-facing roles ideally within healthcare or pharmaceutical sectors demonstrates your capability for success.
• A proven track record of achieving sales targets and growing account revenue highlights your results-oriented approach.
• Experience managing key accounts or strategic customers provides you with insights into complex client needs.
• Familiarity with CRM systems such as Salesforce is advantageous for streamlining account management processes.
• Knowledge of the healthcare, pharmaceutical or vision care industry equips you with relevant market context.
• Strong communication and interpersonal skills allow you to build trust-based relationships with clients and colleagues alike.
• Ability to plan and execute tailored sales strategies ensures you can adapt solutions for different accounts while maintaining attention to detail.

What sets this company apart:

This organisation stands out for its unwavering commitment to employee growth and wellbeing. You will benefit from flexible working opportunities that respect your need for balance between personal life and professional ambitions. The company invests heavily in training programmes designed not only to enhance technical skills but also foster interpersonal every team member feels supported throughout their career journey. Leadership here is grounded in collaboration; managers prioritise open communication channels so everyone’s voice is heard. The workplace culture celebrates diversity by welcoming individuals from all backgrounds into an inclusive environment where knowledge sharing is encouraged. With access to generous resources for learning new technologies or refining existing expertise, you’ll find ample room for advancement while contributing meaningfully alongside dependable colleagues who value teamwork above all else.

What's next:

If you are ready to take the next step in your career as a Senior Key Account Specialist – Pharmacy Sector, seize this opportunity today!

Apply today by clicking on the link provided below—your future starts here.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C