Operation Executive (GP Clinic)

An exciting opportunity has arisen for an Operations Executive to join a leading healthcare provider, supporting the seamless functioning of multiple general practice clinics in Petaling Jaya. This pivotal role is perfect for someone who thrives on ensuring operational excellence, maintaining high service standards, and fostering strong connections between clinic teams and headquarters.

What you'll do:

As an Operations Executive for General Practice Clinics based in Petaling Jaya, you will play a central role in orchestrating the daily activities that keep each clinic running efficiently. Your responsibilities will span from coordinating staff schedules to supporting the introduction of new systems all while maintaining rigorous compliance with industry regulations. You will be instrumental in building bridges between management and frontline teams, ensuring everyone is aligned with organisational goals. By providing training, troubleshooting issues promptly, and monitoring performance metrics closely, you will help foster a positive environment where both patients and staff feel supported. Your proactive approach will be essential in identifying opportunities for process improvement and driving initiatives that elevate service delivery across all clinics under your care.

• Standardise and stabilise daily clinic operations by implementing company-driven value-up plans and ensuring consistent adherence to best practices across all locations.
• Support the day-to-day running of clinics by overseeing system usage, managing cash collection processes, handling third-party administrator submissions, and ensuring strict compliance with standard operating procedures.
• Provide ongoing training to doctors and clinic staff, coordinate roster arrangements, manage leave schedules, and address manpower requirements to maintain optimal staffing levels.
• Assist with stock monitoring by verifying inventory levels, reconciling discrepancies, and collaborating closely with IT and Procurement teams to ensure accurate supply chain management.
• Troubleshoot operational, technical, and system-related issues as they arise, escalating complex matters to the appropriate manager or department for swift resolution.
• Act as a vital communication bridge between headquarters and individual clinics, ensuring alignment with organisational standards and facilitating clear information flow.
• Monitor staff performance regularly to uphold service quality standards while identifying areas for improvement through constructive feedback and support.
• Oversee the implementation of new systems or processes within clinics, guiding teams through transitions smoothly while minimising disruptions to patient care.
• Ensure full compliance with regulatory requirements including Ministry of Health guidelines, licensing obligations, equipment standards, and corporate policies across all sites.
• Proactively identify operational gaps or inefficiencies within clinic workflows and develop timely solutions that enhance overall productivity.

What you bring:

To excel as an Operations Executive for General Practice Clinics, you will bring proven expertise gained from several years managing complex healthcare operations or similar environments. Your educational background equips you with strategic insight into business administration or healthcare management principles. You are adept at navigating digital clinic management platforms and have hands-on experience dealing with TPA processes as well as regulatory compliance matters. Your interpersonal skills shine when training others or resolving conflicts sensitively. Multilingual abilities further enhance your capacity to communicate effectively across culturally diverse teams. Above all else, your reliability under pressure combined with meticulous organisational habits ensures that every aspect of clinic life runs smoothly even during periods of change or growth.

• A minimum of five years’ experience in medical operation management, chain business management, store operation management or other relevant operational roles within the healthcare sector is required for success in this position.
• A Diploma or Degree in Healthcare Management, Business Administration or a related field provides the foundational knowledge necessary for this multifaceted role.
• Proficiency in using clinic management systems (such as CMS) is essential for effective oversight of daily operations and reporting functions.
• Familiarity with third-party administrator processes including contrabilling and claim submissions—will enable you to handle financial transactions accurately and efficiently.
• A solid understanding of regulatory compliance requirements (including Ministry of Health guidelines, licensing protocols, and equipment standards) ensures that all clinics operate within legal frameworks.
• Experience in inventory management allows you to monitor stock levels effectively while collaborating with procurement teams on supply chain matters.
• Excellent communication skills.
• Strong analytical thinking abilities combined with attention to detail empower you to solve problems quickly while juggling multiple priorities under pressure.
• Demonstrated leadership qualities paired with a collaborative mindset enable you to nurture trust among colleagues while promoting teamwork throughout the organisation.
• A commitment to confidentiality and professionalism is crucial when handling sensitive information related to staff performance or patient care.

What sets this company apart:

This organisation stands out as one of Malaysia’s most respected healthcare providers due to its unwavering commitment to operational excellence and employee wellbeing. Staff enjoy flexible working arrangements tailored around their needs a rare benefit in today’s demanding healthcare landscape alongside generous travel allowances that recognise the importance of mobility between sites. With 13 public holidays annually plus comprehensive medical benefits included as standard perks, employees can focus on delivering outstanding patient care without sacrificing their own health or family time. The company fosters an inclusive culture where open communication is encouraged at every level; team members are empowered through regular training opportunities designed not only to enhance professional skills but also promote personal growth. By joining this forward-thinking network of clinics, you become part of a community dedicated both to clinical innovation and genuine compassion for people making it an inspiring place for anyone passionate about making a difference in healthcare operations.

What's next:

If you are ready to take on a rewarding challenge where your talents can truly make an impact on healthcare delivery across multiple clinics, we encourage you to apply now!

Apply today by clicking on the link provided your next career move awaits!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C