Senior Key Account Specialist (Pharmaceuticals)

A leading organisation in the vision care sector is seeking a Senior Key Account Specialist to join their collaborative team based in Petaling Jaya. This role offers you the opportunity to make a significant impact by managing key accounts, driving sales growth, and nurturing long-term customer relationships within the Malaysian market.

What you'll do:

As a Senior Key Account Specialist, you will play an essential role in driving the success of the organisation’s vision care products across Malaysia. Your day-to-day responsibilities will centre around building strong relationships with key accounts, developing strategic call plans tailored to each customer profile, and preparing compelling presentations that highlight the value of the product portfolio. You will leverage advanced CRM systems to track performance metrics and optimise inventory management while collaborating closely with internal teams such as Sales, Marketing, Finance, Customer Service, and Supply Chain. By executing promotional campaigns and securing prime merchandising space in retail outlets, you will help increase market share and ensure customers receive exceptional service at every touchpoint. Your ability to provide operational support—including handling orders, returns, complaints, and credit matters—will be crucial in maintaining high levels of satisfaction among trade customers, distributors, retailers, and consumers. Success in this role requires a proactive approach to problem-solving, attention to detail when reporting issues or complaints, and flexibility in taking on new challenges as they arise.

• Cultivate and maintain positive business relationships with key account customers, consistently gathering valuable business intelligence to inform sales strategies.
• Develop comprehensive daily call planning routines by understanding customer profiles and classifications within your designated territory.
• Prepare persuasive selling presentations using proven techniques and ensure all necessary sales equipment is ready for impactful client meetings.
• Master the use of CRM tools such as Salesforce to manage selling objectives, monitor inventory levels, and generate insightful sell-through status reports for assigned outlets.
• Execute quarterly promotional objectives in alignment with marketing initiatives, utilising persuasive presentations to maximise product visibility.
• Secure or maintain merchandising space in territory outlets by effectively promoting products with point-of-sale materials provided by Sales & Marketing teams.
• Increase customer share of spend for products by analysing throughput trends and implementing targeted sales activities within your territory.
• Provide operational support to customers by navigating administrative processes related to sales ordering, product exchanges, returns, consumer complaints, credit terms, and collections.
• Promptly report any adverse events or product complaints to relevant internal stakeholders, ensuring compliance with company protocols.
• Undertake additional ad-hoc tasks as assigned to support overall business objectives.

What you bring:

The ideal candidate for the Senior Key Account Specialist position brings a wealth of experience from previous roles focused on sales execution and account management within the healthcare or pharmaceutical sectors. Your educational background equips you with foundational knowledge while your proficiency in digital tools ensures seamless workflow management. You have demonstrated success in meeting ambitious targets through collaborative planning with internal teams and external partners alike. Your fluency in multiple languages allows you to connect empathetically with clients from various backgrounds while your analytical mindset helps you identify opportunities for growth. Experience working with distributors or retailers gives you unique insights into market dynamics; meanwhile familiarity with CRM platforms streamlines your approach to tracking progress against objectives. Above all else, your ability to nurture long-lasting relationships through honest communication sets you apart as a dependable partner who supports both organisational goals and customer satisfaction.

• Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, Science or a related field is required for this position.
• Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint is essential for effective reporting and presentation preparation.
• Fluency in both spoken and written English as well as Bahasa Malaysia enables you to communicate clearly with diverse stakeholders.
• A minimum of four years’ experience in sales, key account management or customer-facing roles—preferably within healthcare or pharmaceutical sectors—demonstrates your capability for success.
• A proven track record of achieving sales targets and growing account revenue highlights your commitment to delivering results through collaborative efforts.
• Experience managing key accounts or strategic customers is highly desirable for this role.
• Familiarity with distributor networks, retailers or optical outlets provides valuable insight into the industry landscape.
• Knowledge of CRM systems such as Salesforce is advantageous for efficient territory management.
• Understanding of healthcare, pharmaceutical or vision care industries adds depth to your expertise when engaging with clients.
• Strong communication and inter-personal skills are vital for building trust-based relationships with customers while supporting their needs.

What sets this company apart:

This organisation stands out as a leader in the vision care industry due to its unwavering commitment to quality products and exceptional customer service. Employees benefit from an inclusive workplace culture where collaboration is encouraged across all departments—from Sales and Marketing through Finance and Supply Chain—creating an environment rich in shared knowledge and mutual support. The company invests heavily in ongoing training opportunities so team members can continually develop their skills while staying abreast of industry trends. Flexible working arrangements allow staff to balance professional responsibilities with personal commitments; meanwhile supportive leadership fosters open communication channels where everyone’s contributions are valued. By joining this team you become part of a network dedicated not only to commercial success but also to making a positive impact on people’s lives through improved vision care solutions.

What's next:

If you are passionate about building meaningful connections while driving business growth within an inclusive environment then this opportunity is perfect for you—take the next step towards advancing your career today!

Apply today by clicking on the link below; we look forward to learning more about how your experience can contribute to our collaborative team.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C