HEAD OF OPERATIONS AND CUSTOMER EXPERIENCE IN BEAUTY RETAIL
Salary: Competitive and based on experience
Location: Kuala Lumpur
Keywords: Operations, Customer Experience, Beauty Retail, Leadership
Our client is seeking a dedicated and experienced Head of Operations and Customer Experience for their beauty retail division. This role offers an exciting opportunity to lead a dynamic team, drive operational efficiency, and enhance customer experience. The successful candidate will have the chance to shape the future of beauty retail, working in a vibrant environment that values commitment, collaboration, and innovation.
* Lead a dynamic team in the beauty retail industry
* Drive operational efficiency and enhance customer experience
* Work in a vibrant environment that values commitment, collaboration, and innovation
What you'll do:
As the Head of Operations and Customer Experience in Beauty Retail, you will play a pivotal role in shaping the company's future. Your primary responsibility will be to develop and implement operational policies that drive efficiency. You will oversee all aspects of customer service, ensuring customers enjoy a seamless shopping experience. Additionally, you will manage relationships with suppliers to ensure product availability. Leading your team towards achieving business objectives will be key to your success. Monitoring market trends and competitor activities will also fall under your purview. Lastly, you will ensure compliance with health and safety regulations across all operations.
* Develop and implement operational policies and procedures to ensure efficiency
* Oversee all aspects of customer service, ensuring a seamless shopping experience
* Manage relationships with suppliers and partners to ensure product availability
* Lead and motivate a team to achieve business objectives
* Monitor market trends and competitor activities to inform strategic decisions
* Ensure compliance with health and safety regulations in all operations
What you bring:
The ideal candidate for the Head of Operations and Customer Experience role brings proven experience in operations management within the retail sector. Your strong leadership skills enable you to effectively motivate teams towards achieving business objectives. An excellent understanding of customer service principles is crucial as you strive to provide a seamless shopping experience for customers. Your ability to develop effective relationships with suppliers ensures product availability. Knowledge of market trends and competitor activities helps inform strategic decisions. Lastly, an understanding of health and safety regulations is essential for maintaining compliance in retail operations.
* Proven experience in operations management within the retail sector
* Strong leadership skills with the ability to motivate teams
* Excellent understanding of customer service principles
* Ability to develop effective relationships with suppliers and partners
* Knowledge of market trends and competitor activities
* Understanding of health and safety regulations in retail operations
What sets this company apart:
This company is renowned for its commitment to innovation, quality, and exceptional customer service. They offer an inclusive work environment that encourages collaboration, personal growth, and professional development. With flexible working opportunities, generous pensions contributions, training opportunities, they are committed to supporting their employees' wellbeing both inside and outside the workplace.
What's next:
Ready for an exciting career move? Don't miss this opportunity!
Apply today by clicking on the link. We look forward to receiving your application!
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
