Our client is seeking a dynamic and experienced General Manager of Operations (F&B) to lead their network of food outlets. This role offers an exciting opportunity to enhance customer satisfaction, build a high-performing team, manage profitability, and drive expansion and growth. The successful candidate will be highly organised, adaptable, results-driven, and committed to delivering innovative solutions for an exceptional customer experience
What you'll do:
As the General Manager of Operations (F&B), you will play a pivotal role in delivering an exceptional customer experience by leading the operations across our client's network of food outlets. Your day-to-day responsibilities will include developing systems that enhance customer satisfaction, overseeing food preparation to ensure quality and consistency, recruiting and training staff, managing financial aspects, driving revenue through excellent service, and leading the operational launch of new outlets. Your hands-on approach to managing operations will be key to maintaining high standards of cleanliness, meal availability, scheduling, and service.
- Develop and implement systems that enhance customer satisfaction in all outlets
- Oversee food preparation, ensuring adherence to SOPs for quality and consistency
- Recruit, train, and develop managers, area managers, and outlet crew to create a cohesive and efficient workforce
- Manage the P&L of outlets
- Drive revenue through excellent service and local store marketing
- Lead the rollout and operational launch of new outlets and Joint Ventures
What you bring:
The ideal candidate for the General Manager of Operations (F&B) role brings a wealth of operational expertise, strong leadership skills, adaptability, a results-driven mindset, and a customer-centric approach. You are highly organised, structured, attentive to detail, and have an infectious enthusiasm that motivates your team. Your ability to remain calm under pressure while being open to change sets you apart. You are proactive in solving problems to meet and exceed targets. Above all else, your commitment to enhancing the customer experience through innovative solutions is what drives you.
- Operational expertise with a hands-on approach to managing operations
- Strong leadership skills with the ability to motivate and set high standards for the team
- Adaptability with the ability to remain calm under pressure and execute improvements based on feedback
- Results-driven mindset with a focus on execution and problem-solving
- Customer-centric mindset with a commitment to enhancing the customer experience through innovative solutions
What sets this company apart:
Our client is renowned for their commitment to delivering top-notch service across their network of food outlets. They value innovation in enhancing customer satisfaction while maintaining consistent quality. Their focus on building a high-performing team ensures operational efficiency at all levels. This is an exciting opportunity to join a company that values adaptability, results-driven execution, and a customer-centric mindset.
What's next:
Ready to take the next step in your career? Apply now for this exciting role!
Apply today by clicking on the link. Don't miss out on this exciting opportunity!
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
