CEO (Professional Services)

A new CEO position has just been created with an established international services organisation operating in the fundraising and donor-engagement space, with a strong track record of scale and impact. The business is positioned for its next stage of growth under experienced group ownership.

A globally recognised provider of fundraising and donor-engagement solutions is seeking a Chief Executive Officer to lead the organisation into its next phase of growth and transformation. This is an exceptional opportunity for you to shape the future of a mission-driven business that empowers non-profit organisations worldwide, driving sustainable impact through data-driven strategy, secure payment solutions, and personalised donor care. As CEO, you will be at the forefront of international market expansion, commercial innovation, and operational excellence, supported by a reputable group with a clear purpose-led vision. The role offers the chance to work alongside passionate teams in a values-driven environment where collaboration, accountability, and continuous improvement are celebrated. If you are ready to make a meaningful difference on a global scale while enjoying flexibility and the support of knowledgeable colleagues, this is your moment to step into a career-defining leadership position.

• Lead a globally operating organisation dedicated to supporting mission-driven causes and enabling transformational change for charities through advanced donor management solutions.
• Drive strategic growth across multiple international markets, spearheading new product development, service innovations, and market entry initiatives that respond to evolving global trends.
• Enjoy working within a values-driven culture that prioritises collaboration, operational excellence, and inclusive leadership while offering opportunities for personal growth and international travel.

What you'll do:

As Chief Executive Officer based in Kuala Lumpur you will play a pivotal role in shaping the strategic direction of a globally operating provider of fundraising solutions. Your day-to-day responsibilities will involve steering organisational transformation initiatives that span product innovation and international market expansion. You will guide commercial growth efforts by building strong relationships with key clients and institutional stakeholders while ensuring high standards of service quality across all operational areas. Success in this role requires fostering a collaborative culture rooted in shared values; you will champion cross-functional teamwork between departments such as technology, finance and marketing. By leveraging advanced analytics tools you will enable data-driven decision-making that supports both short-term objectives and long-term sustainability. Your ability to maintain stakeholder alignment—internally with board members and externally at industry events—will be crucial as you promote an inclusive environment where every team member feels valued. Ultimately your leadership will empower the organisation to deliver measurable impact for non-profit partners around the world.

• Define and execute multi-year strategic plans aligned with Board priorities and market realities, ensuring disciplined execution across all business units.
• Lead company-wide transformation initiatives including new product development, business development strategies, and expansion into new international markets such as Hong Kong, Taiwan, Australia, New Zealand, and the United States.
• Establish robust governance frameworks and operating models that foster accountability, collaboration, and operational excellence throughout the organisation.
• Spearhead commercial growth by overseeing client acquisition, strategic account management, pricing negotiations, and partnership strategies to secure long-term sustainability.
• Provide executive oversight across business development, BPO operations, payment processing, call centres, data operations, and donor experience to elevate service value and analytics depth.
• Strengthen analytics capabilities by developing forecasting models, KPI frameworks, and performance dashboards that drive data-driven decision-making across all countries.
• Ensure consistent service delivery standards focused on accuracy, agility, efficiency, and scalability while driving cross-functional alignment between operations, technology, finance, marketing, and business development.
• Lead full P&L ownership across all markets with discipline in budgeting, forecasting, financial governance, compliance, audit readiness, investment decisions, resource allocation and capital planning.
• Maintain influential engagement with board members, senior leaders and partners while representing the organisation at major industry events and strategic engagements.
• Promote an inclusive environment that strengthens internal communication and cross-market alignment among diverse global teams.

What you bring:

To excel as Chief Executive Officer you will bring extensive senior leadership experience gained from overseeing large-scale international operations ideally within BPO or KPO environments. Your proven ability to drive commercial growth through effective business development strategies client engagement negotiation skills and partnership management will set you apart. You should possess deep expertise in organisational transformation having successfully led change management initiatives that resulted in scalable outcomes across complex global structures. Advanced competency in analytics is essential; your familiarity with data-driven decision-making performance measurement forecasting models KPI frameworks will enable you to guide the organisation towards measurable results. A strategic mindset combined with strong financial acumen is required for managing multifaceted P&Ls spanning multiple geographies. Your high emotional intelligence cultural fluency interpersonal skills will help foster an inclusive collaborative atmosphere among diverse teams while maintaining stakeholder alignment at all levels. Experience within donor management payments or non-profit sectors would be beneficial though not mandatory; above all your resilience adaptability passion for innovation scalability continuous improvement—and willingness to travel internationally—will ensure your success in this transformative leadership role.

• Minimum 15 years of senior leadership experience including success as CEO or equivalent roles such as Executive Director or Managing Director overseeing multi-country portfolios.
• Demonstrated track record managing international operations within BPO or KPO environments with deep expertise in processing or service-led businesses.
• Proven success driving commercial growth through business development strategies client leadership relationship-building negotiation skills and partnership management.
• Solid experience leading organisational transformation scaling change management initiatives across complex global structures.
• Competency in analytics data-driven decision-making performance measurement using advanced forecasting models KPI frameworks dashboards etc.
• Strategic thinker able to translate vision into clear operational priorities with strong financial acumen managing complex P&Ls across multiple geographies.
• High emotional intelligence cultural fluency experience leading diverse global teams promoting inclusivity collaboration accountability.
• Resilient agile comfortable navigating complexity fast-evolving market conditions forward-looking mindset passion for innovation scalability continuous improvement.
• Experience with donor management payments or non-profit sector advantageous but not mandatory willingness to travel internationally supporting market expansion executive engagements.

What sets this company apart:

The organisation stands out as a trusted partner for mission-driven entities worldwide thanks to its unwavering commitment to supporting sustainable impact through advanced fundraising solutions. With an impressive track record processing over USD 1.9 billion in donations for causes across 16 countries it has demonstrated reliability operational excellence and sector-leading payment approval rates. The company’s values-driven culture fosters collaboration accountability inclusivity—ensuring every team member feels empowered to contribute meaningfully toward shared goals. Employees benefit from working alongside knowledgeable colleagues who are passionate about making a difference; ongoing training opportunities support professional growth while flexible working arrangements accommodate individual needs. The business’s reputation for combining data-driven insight with end-to-end services—from donor acquisition payment processing analytics contact centre support—creates an environment where innovation thrives alongside operational discipline. Backed by a reputable group with clear purpose-led vision this is an ideal setting for those seeking both personal fulfilment professional advancement within a supportive network committed to positive social change.

What's next:

If you are inspired by the opportunity to lead transformational change on a global scale we encourage you to take the next step in your career journey today!

Apply today by clicking on the link below—your future as Chief Executive Officer awaits!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C