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Head of Process Innovation (Retail)

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HEAD OF PROCESS INNOVATION Salary: Competitive and based on experience Location: Kuala Lumpur Keywords: Process Innovation, Retail Industry, Business Administration, Operations, Process Mapping, Analysis, Optimization

Our client is seeking a Head of Process Innovation to lead the transformation of their business operations. This role offers an exciting opportunity to map, analyse, optimise and redesign business processes across departments, driving operational excellence, cost efficiency and alignment with strategic goals. With a strong advantage given to those with retail industry experience, this role will allow you to utilise your skills in process mapping tools such as Visio, Bizagi and Lucidchart. You'll be part of a forward-thinking team, working collaboratively to ensure processes align with organisational objectives.


* Lead the transformation of business operations
* Utilise process mapping tools like Visio, Bizagi and Lucidchart
* Work collaboratively with a forward-thinking team


What you'll do:


As the Head of Process Innovation, you will play a pivotal role in transforming our client's business operations. Your day-to-day responsibilities will involve mapping, analysing and documenting business processes across various departments. You will be tasked with identifying inefficiencies and areas for improvement while also optimising or redesigning workflows to enhance productivity. Your role will also involve collaborating with cross-functional teams to ensure that all processes align with the organisation's objectives.


* Map, analyse, and document business processes across departments to identify inefficiencies and areas for improvement.
* Optimise or redesign workflows to enhance productivity, reduce costs, and improve customer experience.
* Collaborate with cross-functional teams to ensure processes align with organisational objectives.
* Develop and maintain detailed process documentation, including workflows, roles, and responsibilities.
* Utilise data-driven methods to evaluate performance and recommend actionable improvements.
* Implement and monitor process improvement initiatives to ensure sustainability and measurable outcomes.
* Drive change management and ensure smooth adoption of redesigned processes.
* Provide training and support for process mapping and optimization tools and methodologies.


What you bring:


The ideal candidate for the Head of Process Innovation role brings a wealth of experience in business process mapping, analysis and optimisation. You should have at least 8-10 years' experience in this field along with a Bachelor’s/Master’s degree in Business Administration or Operations. Experience within the retail industry would be a significant advantage. Your proficiency in process mapping tools such as Visio, Bizagi and Lucidchart will be crucial to your success in this role.


* Bachelor’s/Master’s degree in Business Administration, Operations, or a related field.
* Minimum of 8-10 years of experience in business process mapping, analysis, and optimization.
* Retail industry experience is a significant advantage.
* Proficiency in process mapping tools (e.g., Visio, Bizagi, Lucidchart).
* Strong knowledge of Lean, Six Sigma, or similar process improvement methodologies.
* Proven track record of leading and executing complex process redesign projects.
* Excellent analytical, communication, and leadership skills.
* Ability to work collaboratively with diverse teams and manage stakeholder expectations.


What sets this company apart:


This is a fantastic opportunity to join an organisation that values innovation and forward-thinking. You'll have the chance to play a pivotal role in transforming their business operations, working alongside a team that's committed to driving operational excellence and cost efficiency. The company offers competitive benefits and a dynamic work environment where you can truly make your mark.

What's next:


Ready to take the next step in your career? Apply now for this exciting Head of Process Innovation role!


Apply today by clicking on the link provided. We look forward to receiving your application!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C

Contract Type: FULL_TIME

Specialism: General Management

Focus: General Management

Industry: Retail

Salary: MYR300,000 - MYR336,000 per annum + Markeet Aligned

Workplace Type: On-site

Experience Level: Director

Location: Kuala Lumpur

Job Reference: Q05A5L-24523854

Date posted: 16 January 2025

Consultant: Christie Cheah

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