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View all the latest job opportunities in Malaysia. Write a new chapter in your career with Robert Walters today.
See all jobsTogether, we’ll map out career-defining, life-changing pathways to achieve your career ambitions. Browse our range of services, advice, and resources.
Learn moreWe understand that no two organisations are the same. Find out more about how we've customised our talent solutions to help clients across South East Asia meet their needs.
Read moreTalent advisory
Whether you’re seeking to hire talent or a new career move for yourself, we have the latest facts, trends and inspiration you need.
See all resourcesSince our establishment in 2006, our belief remains the same: Building strong relationships with people is vital in a successful partnership.
Learn moreWork for us
Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Malaysia.
Learn moreTruly global and proudly local. Speak to us today on your recruitment, outsourcing and advisory needs.
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HEAD OF PROCESS INNOVATION Salary: Competitive and based on experience Location: Kuala Lumpur Keywords: Process Innovation, Retail Industry, Business Administration, Operations, Process Mapping, Analysis, Optimization
Our client is seeking a Head of Process Innovation to lead the transformation of their business operations. This role offers an exciting opportunity to map, analyse, optimise and redesign business processes across departments, driving operational excellence, cost efficiency and alignment with strategic goals. With a strong advantage given to those with retail industry experience, this role will allow you to utilise your skills in process mapping tools such as Visio, Bizagi and Lucidchart. You'll be part of a forward-thinking team, working collaboratively to ensure processes align with organisational objectives.
* Lead the transformation of business operations
* Utilise process mapping tools like Visio, Bizagi and Lucidchart
* Work collaboratively with a forward-thinking team
What you'll do:
As the Head of Process Innovation, you will play a pivotal role in transforming our client's business operations. Your day-to-day responsibilities will involve mapping, analysing and documenting business processes across various departments. You will be tasked with identifying inefficiencies and areas for improvement while also optimising or redesigning workflows to enhance productivity. Your role will also involve collaborating with cross-functional teams to ensure that all processes align with the organisation's objectives.
* Map, analyse, and document business processes across departments to identify inefficiencies and areas for improvement.
* Optimise or redesign workflows to enhance productivity, reduce costs, and improve customer experience.
* Collaborate with cross-functional teams to ensure processes align with organisational objectives.
* Develop and maintain detailed process documentation, including workflows, roles, and responsibilities.
* Utilise data-driven methods to evaluate performance and recommend actionable improvements.
* Implement and monitor process improvement initiatives to ensure sustainability and measurable outcomes.
* Drive change management and ensure smooth adoption of redesigned processes.
* Provide training and support for process mapping and optimization tools and methodologies.
What you bring:
The ideal candidate for the Head of Process Innovation role brings a wealth of experience in business process mapping, analysis and optimisation. You should have at least 8-10 years' experience in this field along with a Bachelor’s/Master’s degree in Business Administration or Operations. Experience within the retail industry would be a significant advantage. Your proficiency in process mapping tools such as Visio, Bizagi and Lucidchart will be crucial to your success in this role.
* Bachelor’s/Master’s degree in Business Administration, Operations, or a related field.
* Minimum of 8-10 years of experience in business process mapping, analysis, and optimization.
* Retail industry experience is a significant advantage.
* Proficiency in process mapping tools (e.g., Visio, Bizagi, Lucidchart).
* Strong knowledge of Lean, Six Sigma, or similar process improvement methodologies.
* Proven track record of leading and executing complex process redesign projects.
* Excellent analytical, communication, and leadership skills.
* Ability to work collaboratively with diverse teams and manage stakeholder expectations.
What sets this company apart:
This is a fantastic opportunity to join an organisation that values innovation and forward-thinking. You'll have the chance to play a pivotal role in transforming their business operations, working alongside a team that's committed to driving operational excellence and cost efficiency. The company offers competitive benefits and a dynamic work environment where you can truly make your mark.
What's next:
Ready to take the next step in your career? Apply now for this exciting Head of Process Innovation role!
Apply today by clicking on the link provided. We look forward to receiving your application!
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
About the job
Contract Type: FULL_TIME
Specialism: General Management
Focus: General Management
Industry: Retail
Salary: MYR300,000 - MYR336,000 per annum + Markeet Aligned
Workplace Type: On-site
Experience Level: Director
Location: Kuala Lumpur
FULL_TIMEJob Reference: Q05A5L-24523854
Date posted: 16 January 2025
Consultant: Christie Cheah
kuala-lumpur general-mgt-consultancy/general-management 2025-01-16 2025-03-17 retail Kuala Lumpur MY MYR 300000 336000 336000 YEAR Robert Walters https://www.robertwalters.com.my https://www.robertwalters.com.my/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png trueCome join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.