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General Manager (Hospitality)

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A newly created General Manager (Hospitality) position has just been made with a notable cinema chain focusing on their luxury cinemas experiences.

An exciting opportunity has arisen for an experienced General Manager to lead the operations of a luxury cinema in Kuala Lumpur. The successful candidate will be responsible for overseeing all aspects of operations, ensuring the highest standard of customer satisfaction, profitability, and efficiency. This role offers the chance to work with a dedicated team of professionals in a culture that values service excellence and collaboration. The ideal candidate will have a passion for hospitality and a commitment to maintaining the highest standards of quality.

  • Lead the operations of a luxury cinema in Kuala Lumpur
  • Foster a culture of service excellence and collaboration
  • Opportunity to work with a dedicated team of professionals

What you'll do:
As the General Manager for the luxury cinema, you will play a pivotal role in shaping customer experience. You will be responsible for developing strategic plans that align with the company's vision and values while driving revenue growth. Your leadership skills will be crucial in fostering a culture of teamwork among dedicated professionals. You will also oversee financial management tasks such as budgeting and forecasting. Your keen eye for detail will ensure compliance with brand standards and regulations. Collaborating with the sales and marketing team, you will help devise strategies that maximise occupancy. Lastly, your commitment to quality assurance will uphold the company's reputation for luxury.

  • Develop and execute comprehensive strategic plans aligned with the organisation's vision, values, and business objectives
  • Monitor industry trends, market dynamics, and customer preferences to identify opportunities for innovation and differentiation
  • Set and maintain high standards of service excellence, ensuring every customer receives personalised attention and a memorable experience
  • Recruit, hire, train, and develop a diverse team of talented professionals
  • Develop and manage the annual operating budget, revenue projections, and expense forecasts
  • Oversee day-to-day operations, ensuring compliance with brand standards, local regulations, and safety protocols
  • Collaborate with the sales and marketing team to develop comprehensive sales, marketing, and promotional strategies
  • Maintain and enhance the reputation for luxury and quality by enforcing rigorous standards of cleanliness, maintenance, and customer satisfaction

What you bring:
The ideal General Manager for the luxury cinema will bring a wealth of experience and a passion for excellence. You will have a degree in Hospitality Management or a related field and proven experience in a similar leadership role within the luxury hospitality sector. Your strong leadership skills will inspire and motivate the team, while your exceptional interpersonal skills will ensure an outstanding customer experience. Your strategic planning abilities and sound financial acumen will be key to driving business development and managing budgets effectively. With extensive knowledge of industry trends and regulations, you will maintain the competitive edge.

  • Bachelor's degree in Hospitality Management, Business Administration or related field
  • Proven experience as a General Manager or similar executive leadership role in a luxury hotel or resort environment
  • Strong leadership skills with the ability to inspire and motivate a diverse team
  • Exceptional interpersonal and communication skills focused on delivering outstanding customer experience
  • Demonstrated strategic planning and business development abilities
  • Sound financial acumen with experience in budgeting, forecasting, and financial analysis
  • Extensive knowledge of hospitality industry trends, best practices, and regulations
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

What sets this company apart:
This company is renowned for its commitment to delivering an unparalleled cinematic experience. They pride themselves on their dedication to service excellence, creating memorable experiences for every customer. The employees are at the heart of their success, and they foster a culture of collaboration, mutual respect, and continuous learning. They offer opportunities for professional growth and career advancement in a dynamic and inclusive work environment.

What's next:
Ready to take the lead in delivering unforgettable cinematic experiences? Apply now!
Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C

Contract Type: FULL_TIME

Specialism: General Management

Focus: General Management

Industry: Retail

Salary: MYR216,000 - MYR300,000 per annum + Market Aligned

Workplace Type: On-site

Experience Level: Director

Location: Kuala Lumpur

Job Reference: W9CMSN-2F51B1BD

Date posted: 25 June 2024

Consultant: KarMoon Tan

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