UNG Customer Service Executive

A leading organisation in Penang is seeking a Customer Service Executive to join the team. This role offers you the chance to be at the heart of customer interactions, ensuring every client receives exceptional service and support.

You will be empowered to build lasting relationships with customers and stakeholders, while enjoying a workplace that values collaboration, professional growth, and safety. The company is committed to providing flexible working opportunities and ongoing training, making this an ideal environment for those who are passionate about delivering outstanding service and developing their skills within a supportive network.

• Join a reputable organisation in Penang where your interpersonal skills and commitment to customer satisfaction will be highly valued and nurtured through continuous training opportunities.
• Enjoy a collaborative work culture that prioritises teamwork, knowledge sharing, and inclusive practices, allowing you to connect with colleagues across regions and globally.
• Benefit from flexible working arrangements and a strong focus on safety, ensuring your wellbeing while you contribute meaningfully to the success of both customers and the business.

What you'll do:

As a Customer Service Executive based in Penang, you will play a pivotal role in managing end-to-end customer service processes. Your day-to-day responsibilities will involve processing orders efficiently, coordinating shipments for timely delivery, resolving customer issues with empathy, and maintaining open lines of communication with clients. You will act as the main liaison between customers and internal teams, ensuring that queries are addressed promptly. Success in this position requires attention to detail when handling documentation, proactive problem-solving when dealing with complaints, and a genuine commitment to building trust through every interaction. You will also contribute to team goals by sharing insights across regions, adapting quickly to new tasks as needed, and always keeping safety at the forefront of your work.

• Process sales orders, maintain pricing records, handle customer returns, manage billing and delivery documentation, as well as credit or debit memos and equipment loan agreements according to established procedures.
• Plan transport and shipment schedules meticulously to guarantee accurate and timely deliveries for all customers.
• Address customer complaints by liaising with relevant internal teams to identify appropriate solutions within set timeframes, following up until resolution is achieved.
• Foster sustainable relationships and trust with customers through professional communication via phone calls or emails, ensuring every interaction is positive and productive.
• Serve as the primary point of contact for customers and stakeholders regarding order status and delivery inquiries, providing clear updates and guidance.
• Monitor personal and departmental key performance indicators (KPIs), striving consistently to meet or exceed targets through effective resource management.
• Share best practices with counterparts across different regions and globally, contributing to a culture of continuous improvement within the team.
• Undertake additional duties as assigned, demonstrating flexibility in supporting various operational needs as required by the business.
• Prioritise safety in all activities by adhering strictly to laws, regulations, and company standards; maintain visible engagement at sites and interact regularly with staff and contractors at all levels.

What you bring:

Your proven background in customer service equips you with the expertise needed for this Customer Service Executive role. You bring hands-on experience from similar positions where you have managed complex order processing systems, handled sensitive client communications, and navigated cross-functional coordination challenges. Your technical proficiency extends beyond basic office tools into specialised platforms like SAP SD modules. Multilingual abilities enable you to connect warmly with diverse clients while your empathetic approach ensures every issue is resolved considerately. You thrive in environments that require adaptability—balancing urgent requests with long-term relationship building—and demonstrate reliability through consistent achievement of KPIs. Your understanding of industry-specific requirements adds value when dealing with regulatory matters or international trade processes.

• A minimum of 2-3 years’ experience in customer service roles is essential; exposure to trading or chemical industry environments would be advantageous.
• Familiarity with customs trade requirements such as GPB, LMW, FTZ applications is considered beneficial but not mandatory.
• Proficiency in Office software applications alongside experience using SAP SD module for delivery processes is highly desirable.
• Excellent spoken and written communication skills in English are necessary; fluency in Mandarin and local languages will further enhance your effectiveness.
• A customer-oriented mindset paired with a service-minded attitude ensures you remain courteous and professional during all client interactions.
• Ability to coordinate effectively across multiple functions and locations supports successful outcomes for both customers and internal teams.
• Self-motivation combined with a high sense of urgency enables you to respond resourcefully to changing priorities while remaining adaptable under pressure.
• Strong time management skills allow you to sequence tasks efficiently while optimising available resources for maximum productivity.

What sets this company apart:

This organisation stands out for its unwavering commitment to employee wellbeing, professional development, and inclusivity. By fostering an environment where collaboration is encouraged across regional boundaries, employees benefit from shared knowledge that drives both personal growth and collective success. Flexible working opportunities allow team members to balance their professional ambitions with personal commitments. Safety remains paramount throughout all operations—supported by comprehensive policies that protect staff at every level. The company invests heavily in training programmes designed to enhance skills continuously so that each individual feels supported on their career journey. With a culture built on respect, empathy, and teamwork, this employer provides an inspiring setting where your contributions are recognised and celebrated.

What's next:

If you are ready to make a meaningful impact through exceptional customer service within a supportive team environment in Penang, this opportunity could be perfect for you!

Apply today by clicking on the link provided—take the next step towards joining an organisation that values your dedication.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C