Our client is seeking a dedicated and knowledgeable Assistant Manager for their Customer Service team. This role offers an exciting opportunity to utilise your supervisory skills within the logistics industry. You will be responsible for managing material requirements, coordinating shipments, and maintaining excellent customer relationships. The successful candidate will have the chance to work in a dynamic environment that values commitment and collaboration.
What you'll do:
As an Assistant Manager in Customer Service, you will play a pivotal role in ensuring smooth operations within our client's logistics department. Your primary responsibilities will include checking material requirements, arranging shipments, preparing inventory reports, and maintaining strong relationships with customers. You will also be tasked with attending meetings with customers and related parties, responding promptly to emails, and updating KPIs on a regular basis. This role requires a high level of commitment, collaboration, and understanding of the logistics industry.
- Check the status of material requirement from customer and arrange shipment pick-up from hub to customer.
- Prepare and generate daily and weekly inventory reports to customer.
- Ensure daily receiving system update within the goal set (KPI) by customer.
- Counter check the receiving/outgoing documents information against the physical receipt by operations.
- Notify Customer or Supplier on the shipment discrepancy via mail by phone follow up.
- Attend to Customers’ or Suppliers’ shipment inquiry and coordinate with relevant parties when necessary.
- Coordinate with customer on the Urgent/Exception pull and work with operation team to deliver the goods on timely.
- Ensure daily/weekly data collection to update KPI and send the KPI to customer and internal Management on weekly and monthly basis.
- Attend any required weekly/monthly meeting with customer/related parties.
- Respond to customer or related parties email promptly.
What you bring:
The ideal candidate for this Assistant Manager position brings a wealth of experience in customer service supervision, particularly within the logistics industry. You possess a basic degree, with additional qualifications in Logistics or Supply Chain being highly advantageous. Your ability to communicate effectively in both English and Mandarin will be crucial for dealing with customers from various regions. Computer literacy is essential, as is your willingness to occasionally work within the warehouse setting. Your dedication, knowledgeability, dependability, and commitment to customer service excellence will set you apart in this role.
- Minimum of 1+ year of supervisory experience in Customer Service, preferably in the Logistics industry.
- Bachelor Degree or Degree in Logistics or Supply Chain is an advantage.
- Certification in Basic Supervision.
- Able to speak and written in English.
- Able to speak and write in Mandarin for Customer Service dealing with customers in Mandarin speaking countries.
- Computer literate.
- Must be open to working in the warehouse occasionally.
What sets this company apart:
Our client is a leading player in the logistics industry, known for their commitment to providing exceptional customer service. They offer a dynamic and collaborative work environment where every team member's contribution is valued. Their focus on continuous improvement and innovation ensures that they remain at the forefront of their industry. This is an excellent opportunity to join a company that values its employees and offers opportunities for growth and development.
What's next:
Ready to take your career in logistics to the next level? Apply now!
Apply today by clicking on the link. We look forward to receiving your application!
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
