QA Process Lead

A leading organisation in the food manufacturing sector is seeking a Quality Process Lead to join their team in Petaling Jaya, Selangor. This pivotal role offers you the opportunity to shape and elevate quality standards across high-volume production lines, ensuring that every product meets rigorous global regulatory and internal compliance benchmarks.

You will be at the forefront of technical leadership, driving process control, validation, and continuous improvement initiatives while fostering a culture of collaboration and knowledge sharing. The position provides a platform for you to influence operational excellence, coach and develop talented QA Officers, and champion food safety and quality culture throughout the site. If you are passionate about making a tangible impact on product integrity and team capability, this is your chance to thrive in an environment that values expertise, teamwork, and proactive problem-solving.

• You will play a key role in shaping quality processes for a major food manufacturer, with direct responsibility for process validation, compliance audits, and technical investigations.
• This position offers significant scope for professional growth through coaching responsibilities, cross-functional collaboration, and involvement in strategic projects such as New Product Development and large-scale quality initiatives.
• Enjoy the opportunity to drive positive change by championing food safety culture, supporting team development, and influencing operational accountability for quality performance across all levels of the organisation.

What you'll do:

As a Quality Process Lead based in Petaling Jaya, you will be entrusted with overseeing comprehensive quality assurance processes within a dynamic food manufacturing environment. Your day-to-day responsibilities will centre around ensuring robust process control through validation testing, technical troubleshooting, and proactive management of deviations. You will collaborate closely with cross-functional teams—Production, Engineering, R&D—to integrate food safety requirements into every aspect of operations. By conducting detailed audits and capability studies, you will help maintain stringent compliance standards while also supporting new product development initiatives. Your role extends beyond technical oversight; you will actively coach QA Officers to build their competence and foster a culture of continuous improvement. Through your efforts in managing customer complaints, supporting laboratory operations during off-shifts, and driving root cause analysis for sustainable solutions, you will be instrumental in upholding the highest standards of product safety and quality across the site.

• Lead all process validation and verification testing activities—including critical control points (CCPs), control points (CPs), and sanitation protocols—to ensure full compliance with global regulatory standards and internal requirements.
• Serve as the primary technical expert for troubleshooting complex quality or process issues, integrating food safety and quality requirements into all operational projects to safeguard product integrity.
• Plan and execute specialised process capability studies such as Thermal Distribution tests; present findings to the Process Authority for approval and documentation to support ongoing compliance.
• Manage investigations into significant process deviations by implementing immediate containment actions and preparing mandatory reports that protect product safety.
• Perform necessary product adjustments and operational calculations directly on production lines to maintain final product specifications according to established standards.
• Conduct regular GMP (Good Manufacturing Practice), GLP (Good Laboratory Practice), and HACCP (Hazard Analysis Critical Control Point) compliance audits to identify systematic gaps and drive closure of these gaps.
• Represent Quality Assurance in cross-functional line reviews, influencing operational teams to take ownership of quality performance through collaborative engagement.
• Oversee the entire lifecycle of finished product disposition—including verifying compliance, authorising release, and managing withheld or on-hold inventory—to ensure only safe products reach customers.
• Lead investigations into customer complaints and internal non-conformances; ensure timely closure of issues while maintaining transparent communication with stakeholders.
• Provide operational support to the QC laboratory during night shifts by verifying calibration status, monitoring consumables, and ensuring strict adherence to Standard Operating Procedures (SOPs).

What you bring:

To excel as a Quality Process Lead in this organisation’s fast-paced manufacturing environment, your background should reflect substantial hands-on experience in food industry quality assurance roles. Your academic foundation—ideally a degree in Food Science or related discipline—will be complemented by several years spent honing your expertise in process control systems and validation techniques. You bring not only technical proficiency but also strong interpersonal skills that enable you to coach others effectively while collaborating across departments. Your proven track record includes interpreting complex data sets for compliance purposes as well as leading thorough investigations into deviations or complaints. A deep familiarity with international standards such as FSSC 22000 ensures you can navigate regulatory landscapes confidently. Your approach is marked by agility under pressure; you thrive when tasked with driving improvements or resolving challenges collaboratively. Above all else, your commitment to nurturing team capability sets you apart—making you an invaluable asset in building a proactive culture focused on food safety excellence.

• Bachelor’s Degree in Food Science, Food Technology or Food Engineering with 5–7 years of progressive experience in Quality Assurance within food manufacturing environments is required.
• Extensive exposure to process control systems, validation protocols, and food safety frameworks in high-volume production settings is essential for success in this role.
• Demonstrated experience with thermal processing methods—including retort operations—and process validation for heat-treated foods is highly preferred.
• Deep understanding of FSSC 22000 certification requirements along with practical knowledge of GMP (Good Manufacturing Practice), GLP (Good Laboratory Practice), HACCP principles, and overall quality assurance methodologies is crucial.
• Proven ability to interpret complex process data accurately while ensuring strict compliance with both internal policies and external regulatory mandates.
• Track record of leading technical investigations—including advanced Root Cause Analysis—and making sound risk-based decisions during off-shift operations is vital.
• Experience coaching QA Officers or similar roles; ability to build technical capability within teams while influencing cross-functional partners such as Production, Engineering or R&D departments.
• Exceptional analytical skills combined with proactive organisational abilities; adept at communicating clearly across multiple levels within a manufacturing setting.
• Agility under pressure coupled with a commitment to continuous improvement; able to adapt quickly while pursuing excellence in all aspects of quality management.

What sets this company apart:

This organisation stands out as a trusted leader within the food manufacturing sector—renowned for its unwavering commitment to delivering products that meet the highest standards of safety and quality. Employees benefit from working alongside knowledgeable professionals who value collaboration, shared learning opportunities, and mutual support across all functions. The company fosters an inclusive workplace where individual contributions are recognised as integral to collective success. With access to ongoing training programmes designed to enhance both technical skills and personal growth, team members are empowered to pursue continuous improvement at every stage of their career journey. The supportive leadership style encourages open communication while promoting flexibility in work arrangements whenever possible—ensuring that everyone feels valued within a positive working environment dedicated to excellence.

What's next:

If you are ready to make a meaningful impact on food safety standards while developing your career within an inclusive team environment—this is your moment!

Apply today by clicking on the link provided below.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C