Senior Quality Manager

A leading global manufacturer in Penang, Malaysia is seeking a Senior Quality Manager to champion the highest standards of product and process excellence. This pivotal role offers you the opportunity to shape and elevate quality assurance operations across all stages of production, from incoming inspection through to final validation and calibration.

What you'll do:

As Senior Quality Manager based in Penang, you will play an instrumental role in overseeing all facets of quality assurance operations within a dynamic manufacturing setting. Your day-to-day responsibilities will involve establishing robust systems that guarantee compliance with international standards while nurturing a culture of continuous improvement among your team members.

• Establish, implement, maintain, and enhance the Quality Management System (QMS) in alignment with industry standards and regulatory requirements.
• Lead audits, management reviews, and regulatory inspections while ensuring robust document control, change management processes, and risk-based thinking are embedded throughout the organisation.
• Oversee all aspects of product quality assurance including incoming inspection, in-process checks, final product validation, and calibration activities to ensure consistent delivery of high-quality products.
• Drive root cause analysis (RCA) for nonconformities and implement effective Corrective and Preventive Actions (CAPA) to continually improve product reliability.
• Develop and maintain comprehensive supplier quality management systems by conducting supplier audits, monitoring performance metrics, issuing Supplier Corrective Action Requests (SCARs), and fostering supplier improvement initiatives.
• Champion continuous improvement projects using methodologies such as Six Sigma, Lean, or Kaizen to analyse trends, reduce nonconformities, improve yield, and promote a culture of quality throughout the organisation.
• Provide strategic direction for the quality function by aligning departmental objectives with corporate goals while collaborating closely with cross-functional teams on new product introductions and market feedback resolution.
• Take initiative in managing customer complaints as well as stakeholder feedback by executing timely problem-solving measures that enhance overall satisfaction.
• Ensure full compliance with QMS standards such as AS9100, ISO13485, EMS regulations while maintaining up-to-date documentation for external audits or certification purposes.
• Exercise authority to halt production or shut down equipment when critical quality or safety issues arise; escalate significant concerns to executive management as needed.

What you bring:

To excel as Senior Quality Manager you will bring substantial experience from industrial manufacturing settings where you have overseen complex semiconductor products.

• Minimum diploma or bachelor’s degree required; specialisation in Electronic/Electrical Engineering or related field preferred.
• At least 8-10 years’ experience in operations or management leadership.
• Proven track record managing Quality Management Systems (QMS) compliant with ISO 9001/14001/AS9100/ISO13485/EMS standards.
• Demonstrated expertise in back-end semiconductor industry is advantageous.
• Advanced proficiency in data analysis tools such as 8D methodology, DOE (Design of Experiments), FMEA (Failure Mode Effects Analysis), SPC (Statistical Process Control), CPK (Process Capability Index), PPAP (Production Part Approval Process), APQP (Advanced Product Quality Planning), or similar reporting techniques.
• Exceptional IT skills including MS Office suite; adept at utilising digital platforms for documentation control and reporting purposes.
• Outstanding interpersonal communication abilities enabling effective collaboration across multidisciplinary teams as well as negotiation with suppliers/vendors/customers.
• Strong planning & organising capabilities coupled with results orientation; able to multi-task efficiently within fast-paced environments while maintaining attention to detail.
• Experience leading teams through change management initiatives focused on continuous improvement using Six Sigma/Lean/Kaizen methodologies.
• Ability to exercise sound judgement under pressure—authorised to halt production or escalate critical issues when necessary.

What sets this company apart:

This organisation stands out for its unwavering commitment to delivering world-class products through rigorous adherence to international quality standards. Employees benefit from a workplace culture that prioritises knowledge sharing, inclusivity, and mutual support—ensuring everyone feels valued regardless of their background or level of experience.

What's next:

If you are ready to take your career in quality management to new heights within a supportive global manufacturing environment, then this is the perfect opportunity for you!

Apply today by clicking on the link below—your next rewarding challenge awaits!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C