Our client is seeking a dedicated and experienced Customer Quality Manager to join their team in Penang, Malaysia. This role offers the opportunity to lead a team of Quality Engineers, driving product and quality performance improvement, and ensuring customer satisfaction through a customer-centric mindset. The successful candidate will have the chance to develop Quality Improvement Strategies and Targets, lead customer audits, and maintain high standards of 8D reports.
What you'll do:
As a Customer Quality Manager, you will play a pivotal role in leading a team of Quality Engineers to resolve customer quality issues using the 8D problem-solving methodology. Your leadership skills will be crucial in driving your team to meet both customer and product quality expectations. You will also be responsible for interfacing with customers on quality-related topics, developing strategies for quality improvement, driving product and quality performance improvements, continually improving the quality process, leading customer audits, and maintaining high standards of 8D reports.
- Driving the team in meeting customer and product quality expectations and requirements
- Leading, coaching, and mentoring Quality Engineers
- Interfacing with customers on quality-related topics
- Developing Quality Improvement Strategies and Targets
- Driving Product and Quality performance improvement
- Continual Improvement on Quality Process
- Leading customer audit
- Maintaining high standard of 8D reports
What you bring:
The ideal candidate for the Customer Quality Manager position will bring a wealth of experience in quality management. With at least five years' experience as a Quality Manager under your belt, you are well-versed in leading teams towards achieving high-quality outcomes. Your strong communication and presentation skills enable you to effectively interface with customers on quality-related topics. Your strong 8D problem-solving skills are key to resolving customer quality issues. Knowledge of Failure Modes and Effects Analysis (FMEA) and Statistical Process Control (SPC), along with semi-conductor product and process knowledge, will be advantageous.
- Bachelor’s of Degree, preferably in engineering field
- At least 5 years of work experience as Customer Quality Manager
- Strong leadership skills
- Strong communication and presentation skills
- Strong 8D problem-solving skills
- Knowledge of Failure Modes and Effects Analysis (FMEA) and Statistical Process Control (SPC)
- Product and process knowledge in semiconductor industry
What sets this company apart:
Our client is an equal opportunity employer that values diversity among its employees. They believe that diverse perspectives contribute to innovation, improved customer orientation, and employee satisfaction. They offer not only jobs but also career and personal development opportunities through various training programs. They ensure that people are recognized and fairly compensated for their contributions to the company.
What's next:
Ready to take the next step in your career? Apply today for this exciting opportunity!
Apply Today by clicking on the link!
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
