Technical Service Manager

An exciting opportunity has arisen for a Technical Service Manager to join a well-established manufacturing and production organisation in Penang, where your expertise will be pivotal in shaping the technical support landscape across South East Asia.

This role is perfect for someone who thrives on collaboration, enjoys nurturing teams, and is passionate about delivering exceptional customer experiences. You will work closely with the Sales Team to provide tailored application solutions, ensuring customers receive the highest level of technical support throughout their journey. The organisation offers a supportive and inclusive culture that values professional growth, encourages knowledge sharing, and recognises the importance of work-life balance. If you are looking for a position where your leadership can make a tangible impact while enjoying flexible working opportunities and ongoing training, this could be the next step in your career.

Play a key role in building and leading a high-performing technical team dedicated to providing outstanding pre-sales and after-sales support across multiple product groups.

Enjoy a collaborative workplace that prioritises cross-functional communication, continuous learning, and the sharing of best practices among colleagues from diverse backgrounds.

Benefit from flexible working opportunities and comprehensive training programmes designed to help you grow both personally and professionally within an inclusive environment.

What you'll do:

As a Technical Service Manager based in Batu Kawan, you will play an instrumental role in guiding a team of skilled professionals who deliver essential technical support services across South East Asia. Your day-to-day responsibilities will involve close collaboration with sales colleagues to craft bespoke application solutions for customers, ensuring seamless integration of products into their operations. You will take charge of supervising field service activities—ranging from product demonstrations to complex repairs—while also overseeing staff scheduling, training, and development. By fostering open communication channels between regional teams, you will help establish efficient workflows that enable knowledge sharing and best practice adoption. Your commitment to nurturing talent will be evident as you provide ongoing coaching, conduct performance reviews, and champion professional growth within your team. Additionally, you will focus on strengthening customer relationships through attentive after-sales care, proactive problem-solving, and strategic management of service contracts. Success in this role hinges on your ability to balance operational oversight with empathetic leadership, always striving for excellence in every aspect of technical service delivery.

• Oversee the technical support function by managing both pre-sales and after-sales activities to ensure customers receive optimal product solutions tailored to their needs.
• Collaborate closely with the Sales Team to identify new business opportunities while maintaining or increasing market share for existing clients through effective technical engagement.
• Supervise field service personnel responsible for on-site services such as product demonstrations, installations, maintenance, and repairs, ensuring all tasks are completed efficiently and to high standards.
• Coordinate the scheduling and training of field service representatives to guarantee consistent service delivery across all locations within South East Asia.
• Foster the development of a strong technical team by recruiting talented individuals, facilitating onboarding processes, and supporting ongoing professional development initiatives.
• Establish common workflows and promote cross-functional communication processes that encourage the sharing of best practices throughout the technical services department.
• Provide regular training sessions and performance evaluations for staff members to ensure continuous improvement in skills and job satisfaction.
• Develop and maintain an advanced level of product knowledge among all technical services engineers to enhance customer interactions and problem-solving capabilities.
• Cultivate long-term customer relationships by delivering satisfactory after-sale support and identifying opportunities that address immediate client needs effectively.
• Manage service contracts and oversee support services while designing productivity improvement programmes that drive operational excellence.

What you bring:

The ideal candidate for the Technical Service Manager position brings not only strong academic credentials but also substantial hands-on experience managing technical teams within large-scale multinational environments. Your background should reflect an ability to navigate complex organisational structures while remaining approachable and responsive to colleagues’ needs. You are adept at fostering positive working relationships across cultural boundaries thanks to your excellent communication skills—both verbal and written—and your willingness to engage directly with stakeholders at all levels. Your approachability makes you an effective mentor who inspires confidence among team members during onboarding as well as ongoing professional development activities. A passion for continuous improvement drives your efforts in streamlining processes while maintaining high standards of quality assurance. Your sensitivity towards customer needs ensures lasting partnerships built on trust and mutual respect. Above all else, your dependability shines through as you consistently uphold company policies regarding safety, environmental stewardship, and ethical behaviour.

• Hold a university degree in Mechanical Engineering, Electronics Engineering, Information Technology, Production Engineering or Industrial Engineering which provides a solid foundation for understanding complex technical concepts relevant to this role.
• Demonstrate at least five years’ experience working within multinational companies in similar management positions where you have honed your ability to lead diverse teams effectively.
• Possess overseas work experience which would be considered an added advantage due to exposure to varied business cultures and practices.
• Exhibit proficiency in both written and spoken English; additional language skills are highly valued as they facilitate better communication across regional teams.
• Showcase excellent interpersonal abilities that allow you to connect with employees at all levels while serving as a central point of contact for technical services activities throughout South Asia.
• Display enthusiasm for travelling within the region as required by business needs so you can provide hands-on support wherever it is needed most.
• Bring proven experience in building cohesive teams through recruitment, mentoring, training initiatives, and performance evaluation processes that foster individual growth within a collaborative setting.
• Demonstrate capability in establishing standardised workflows along with cross-functional communication strategies that streamline operations across multiple departments.
• Have a track record of developing robust customer relationships by delivering reliable after-sale support coupled with an aptitude for identifying new opportunities that align with client requirements.
• Show commitment to upholding organisational policies related to quality assurance, environmental responsibility, safety standards, and ethical conduct.

What sets this company apart:

This organisation stands out as a leader in its industry by fostering an environment where collaboration is celebrated and every employee’s contribution is valued. With a strong emphasis on inclusivity and personal growth, team members benefit from access to comprehensive training resources designed to enhance both technical expertise and soft skills. Flexible working arrangements are available to help maintain a healthy work-life balance while still achieving ambitious business goals. The company’s commitment to sustainability is reflected in its adherence to global quality standards as well as its proactive approach towards environmental responsibility. Employees enjoy being part of a supportive network where knowledge sharing is encouraged at every level—ensuring everyone has the opportunity to learn from one another’s experiences. Whether you are seeking professional advancement or simply want to make a meaningful impact within your field, this organisation provides the platform needed for long-term success.

What's next:

If you are ready to take on this rewarding challenge as Technical Service Manager in Batu Kawan—where your talents will be recognised and nurtured—now is the perfect time to apply!

Apply today by sending your CV to desmond.khoo@robertwalters.com.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C