IT Manager

A distinguished opportunity has emerged for a seasoned IT Manager to join a reputable and long-established organisation in Penang, where your expertise will be instrumental in shaping the strategic direction of IT operations.

This esteemed position entrusts you with the responsibility of leading a dedicated team, enhancing operational efficiencies, and ensuring the implementation of robust technological solutions that underpin both present and future business imperatives. You will operate at the nexus of interdepartmental collaboration, facilitating seamless IT service delivery and fostering innovative advancements. The organisation is renowned for its commitment to flexibility, professional development, and the cultivation of a knowledge-sharing culture, rendering it an exemplary environment for those who are devoted to nurturing talent and promoting a supportive workplace ethos. Should you seek a role wherein your technical acumen and people-oriented approach may effectuate meaningful progress, this appointment represents an exceptional progression in your career.

• Assume a pivotal function in fortifying IT infrastructure and supporting organisational growth by guiding a proficient team within a manufacturing context.
• Avail yourself of comprehensive professional development opportunities and participate in a culture that values knowledge exchange within a collegial and supportive setting.
• Contribute substantively to continuous improvement initiatives while upholding exemplary standards of system reliability, user satisfaction, and adherence to quality protocols.

What you'll do:

In the capacity of IT Manager based in Penang, you will be entrusted with steering a talented IT team towards the attainment of operational excellence throughout all dimensions of technology infrastructure. Your daily remit will encompass close cooperation with colleagues from diverse departments to identify avenues for process optimisation whilst maintaining superior levels of system availability. You will assume responsibility for managing vendor relationships to ensure projects are delivered efficiently and within financial parameters. By establishing clear documentation frameworks and robust workflows, you will contribute significantly to the standardisation of best practices across the organisation. Your oversight of integration testing efforts and support for critical business applications will be vital in achieving production objectives. Furthermore, your commitment to mentoring team members will foster their professional growth whilst reinforcing collaborative practices that align with overarching organisational aspirations.

• Provide guidance and mentorship to the IT team in evaluating existing systems and formulating recommendations aimed at enhancing operational efficiency across network, server, cloud environments, storage, backup solutions, and associated infrastructure.
• Ensure all facets of IT infrastructure are meticulously prepared to address current operational demands as well as anticipated future requirements through strategic foresight and proactive stewardship.
• Oversee the expeditious resolution of user requests by promptly identifying issues, employing effective troubleshooting methodologies, and delivering timely counsel to sustain uninterrupted end-user system functionality.
• Supervise daily monitoring activities encompassing patch management, configuration assessments, and hardware replacements to maintain optimal infrastructure health and performance standards.
• Collaborate with external vendors to negotiate project parameters, oversee service delivery, and ensure all undertakings are executed punctually, within defined specifications, and in accordance with budgetary constraints.
• Develop and uphold comprehensive technical documentation including system manuals, workflow processes, procedural guidelines, and policies that conform to established standard operating procedures.
• Coordinate the timely deployment of new equipment or implementation of configuration modifications in alignment with maintenance schedules or recommended updates.
• Lead programme and system integration testing initiatives by soliciting stakeholder feedback, validating requisite revisions, and ensuring all systems satisfy operational prerequisites prior to deployment.
• Support core business applications such as ERP (Microsoft AX) and document management software (Globodox), ensuring congruence with production protocols and compliance with quality benchmarks.
• Assist across all domains of IT infrastructure to guarantee seamless departmental operations whilst adapting responsively to evolving business needs as directed by senior management.

What you bring:

To excel as an IT Manager within this esteemed organisation’s Penang office, you will draw upon extensive experience acquired in manufacturing settings where resilient technological solutions are fundamental to daily operations. Your background should reflect substantial involvement with ERP systems—ideally Microsoft AX—as well as document management tools integral to production processes. You will be adept at cultivating positive relationships across teams owing to your polished interpersonal abilities. Your meticulous approach when developing documentation ensures uniformity across workflows whilst supporting compliance endeavours. A genuine passion for mentoring others is indispensable; you derive satisfaction from assisting colleagues in advancing their technical competencies through structured knowledge-sharing sessions or practical guidance. Your analytical disposition enables you to anticipate potential challenges proactively so that disruptions are minimised—a trait highly esteemed by both users reliant on stable systems and senior leaders seeking dependable outcomes from technological investments.

• Possess a degree or diploma in Computer Science, IT or a cognate discipline; possession of professional IT certifications would be regarded as advantageous for this appointment.
• Demonstrate no fewer than eight years’ pertinent experience within a manufacturing enterprise where engagement with ERP systems constituted an integral aspect of your responsibilities.
• Exhibit refined analytical capabilities complemented by proven problem-solving proficiency that has enabled you to resolve complex software and hardware challenges effectively within analogous settings.
• Display exemplary interpersonal communication skills facilitating seamless collaboration with internal teams as well as external stakeholders such as vendors or service providers.
• Show proficiency in administering multifaceted IT infrastructures encompassing networks, servers, cloud platforms, storage arrays, backup mechanisms, patch management routines, configuration reviews, and hardware enhancements.
• Possess practical experience supporting enterprise resource planning (ERP) systems—preferably Microsoft AX—and document management platforms such as Globodox within production environments.
• Demonstrate aptitude in preparing detailed technical documentation covering system manuals, workflow processes, procedural guidelines aligned with industry best practices or standard operating procedures.
• Have experience conducting programme or system integration testing by gathering user feedback and validating necessary amendments prior to full-scale implementation.
• Bring evidence of mentoring junior staff members or peers—fostering skill development whilst encouraging collaborative approaches towards shared objectives within an IT department context.

What sets this company apart:

This organisation distinguishes itself through its unwavering commitment to fostering an inclusive workplace where each team member’s contributions are duly recognised. With deep-seated roots in Penang’s flourishing manufacturing sector, it offers not only stability but also abundant opportunities for personal advancement via ongoing training initiatives. Employees benefit from being part of an erudite team that prioritises collaboration over competition—ensuring all individuals feel supported as they collectively pursue shared objectives. The company’s dedication to continuous improvement ensures that your insights regarding process optimisation or technological innovation will always be welcomed. Flexible working arrangements further enhance work-life balance while generous investment in employee development nurtures enduring careers within the enterprise. If you value participation in an environment where teamwork is celebrated and professional progression is actively encouraged at every juncture—this is unequivocally the ideal setting for you.

What's next:

Should you wish to embrace this distinguished opportunity as IT Manager in Penang—where your expertise may yield significant impact—you are warmly encouraged to submit your application without delay.

Kindly apply today by clicking on the link provided or email me at TengHong.Khoo@robertwalters.com.my to discuss this new opportunity!

We eagerly anticipate learning how your credentials may contribute meaningfully to our client’s continued success.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C