Pre-sales Engineer

A leading organisation in Penang is seeking a Pre-sales Engineer to join their growing team, offering you the chance to make a meaningful impact by connecting technical expertise with customer needs.

This role provides an excellent opportunity for you to work closely with both sales and technical teams, ensuring that clients receive tailored solutions and outstanding support throughout the pre-sales process. You will benefit from a supportive environment that values your input, encourages professional development through ongoing training, and fosters collaboration across departments. If you are passionate about technology, enjoy problem-solving, and thrive in a role where your interpersonal skills can shine, this position offers the flexibility and growth potential you have been looking for.

• Work in a collaborative environment where your technical knowledge and communication skills are highly valued, allowing you to build strong relationships with colleagues and customers alike.
• Benefit from flexible working opportunities and dedicated training programmes designed to help you grow professionally while supporting your personal development goals.
• Join a team that prioritises inclusivity, dependability, and enthusiasm, ensuring you feel supported as you contribute to innovative solutions for clients across logistics automation, e-commerce, and IT systems.

What you'll do:

As a Pre-sales Engineer based in Penang, you will play a pivotal role in bridging the gap between customer requirements and technical solutions. Your day-to-day activities will involve collaborating with sales teams to understand client needs, crafting compelling technical proposals, demonstrating products with clarity, and responding thoughtfully to technical queries. You will be instrumental in gathering customer feedback for continuous product improvement while deepening solution offerings through close cooperation with technical engineers. By conducting training sessions for both internal staff and external partners, you will ensure everyone is empowered with essential product knowledge. Success in this role hinges on your ability to connect empathetically with clients, share insights generously within your team, and maintain a responsive approach throughout every stage of the pre-sales process.

• Provide comprehensive pre-sales support for products and problem-solving solutions by assisting sales teams in researching and analysing customer requirements.
• Formulate detailed technical proposals and tender documents that address client needs while clearly expounding on technical solutions.
• Demonstrate products effectively to prospective clients and respond thoroughly to all technical inquiries during the pre-sales process.
• Collaborate closely with sales teams to promote and sell products as well as customised problem-solving solutions tailored to each client’s unique challenges.
• Collect valuable feedback from customers regarding products and technology, then communicate these insights back to the technical department for continuous improvement.
• Deepen solution offerings based on evolving customer demands by working alongside technical engineers to implement robust solutions.
• Conduct relevant technical training sessions for internal sales staff, pre-sales colleagues, and external partners to ensure everyone is equipped with up-to-date product knowledge.
• Support the design of solutions in logistics, manufacturing storage, e-commerce, and related IT systems by guiding demand analysis and providing expert advice.
• Assist in project bidding processes by contributing technical consultation expertise that enhances proposal quality.
• Maintain open lines of communication with all stakeholders to foster a dependable network of support throughout the pre-sales cycle.

What you bring:

To excel as a Pre-sales Engineer in Penang, your background should include substantial experience within logistics automation or related fields such as e-commerce or ERP-WMS systems. Your academic foundation—ideally at bachelor level or higher—will be complemented by hands-on expertise in solution design and project bidding. You bring an analytical mindset that enables you to guide demand analysis effectively while remaining sensitive to client needs. Your interpersonal skills are key: clear communication helps foster trust among stakeholders while your enthusiasm supports team cohesion. Above all else, your honest approach combined with pragmatic problem-solving abilities positions you as a reliable contributor who thrives within supportive networks.

• Bachelor degree or above is required; candidates with majors in computer science, automation or logistics are preferred due to the nature of the role.
• At least three years’ experience in logistics automation, e-commerce or ERP-WMS environments is essential for understanding complex client requirements.
• Proven track record in solution design, technical consultation, and project bidding demonstrates your ability to deliver high-quality results under pressure.
• Ability to analyse customer needs thoroughly while guiding demand analysis and designing effective solutions across logistics, manufacturing storage, e-commerce and related IT systems.
• Problem-solving orientation combined with honesty, pragmatism and responsibility ensures you approach challenges thoughtfully and ethically.
• Highly enthusiastic attitude paired with a commitment to being a dependable team player makes you an asset within collaborative environments.
• Excellent communication and presentation skills enable you to explain complex concepts clearly while building trust with clients and colleagues alike.
• Willingness to travel overseas for business purposes reflects your flexibility and readiness to support global projects when needed.

What sets this company apart:

This organisation stands out for its commitment to fostering an inclusive workplace culture where collaboration is at the heart of everything they do. Employees benefit from flexible working opportunities that accommodate individual circumstances while promoting work-life balance. The company invests heavily in training programmes designed not only to enhance professional skills but also nurture personal growth—ensuring every team member feels valued and supported throughout their career journey. With a focus on dependability, enthusiasm, and shared success, this employer creates an environment where everyone can contribute meaningfully towards delivering exceptional solutions for clients across multiple industries. Their dedication to continuous improvement means your ideas are welcomed—and your achievements celebrated—as part of a truly communal effort.

What's next:

If you are ready to take the next step in your career as a Pre-sales Engineer—where your expertise will be recognised within a supportive team—this is the perfect opportunity for you!

Apply today by clicking on the link below or email me at TengHong.Khoo@robertwalters.com.my to discuss this new opportunity!

Don’t miss out on joining an organisation that values your growth and contribution.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C