Our client is seeking a seasoned Head of After Sales Service & Parts to oversee all after-sales services, parts management, and customer support functions within their organisation.
This role plays a pivotal part in driving customer satisfaction, ensuring operational excellence, and maintaining a high standard of service quality for both vehicles and parts distribution. The successful candidate will be instrumental in aligning the service and parts operations with the company's business objectives.
- Oversee all after-sales services and parts management
- Drive customer satisfaction and operational excellence
- Align service and parts operations with business objectives
What you'll do:
As the Head of After Sales Service & Parts, your role will be multifaceted. You will manage all aspects of the Aftersales function from developing commercial strategies to managing budgets. Your excellent problem-solving abilities will be crucial in ensuring high levels of customer satisfaction through continual improvement of service processes. You will also work closely with various departments to deliver HQ and APAC service policy into the Malaysia operation. Your leadership skills will shine as you lead, mentor, and motivate the service team.
- Manage all aspects of the Aftersales and Customer Satisfaction functions including service strategy development, budget management, warranty management, and technical support.
- Ensure high levels of customer satisfaction by continually monitoring and improving service processes.
- Deliver HQ and APAC service policy and objectives into the Malaysia operation and market.
- Work together with Channel Department to develop Malaysian dealer Aftersales business ability.
- Manage key internal and external suppliers including all aspects of parts supply and logistics.
- Deliver Aftersales and Customer services to dealers and customers including car & parts delivery, service information, technical resolution, customer service support, call centre and complaints handling.
- Collaborate with the Marketing HoD to develop after-sales marketing campaigns.
- Lead, mentor, and motivate the service team.
What you bring:
As an ideal candidate for the Head of After Sales Service & Parts role, you bring a wealth of experience in automotive after-sales service. Your strong leadership skills have been honed over at least 10 years in the industry, with a minimum of 5 years in a leadership role. Your excellent problem-solving abilities are complemented by your knowledge of automotive service processes, diagnostic tools, and repair techniques. You have a proven track record of developing and executing service strategies that drive customer satisfaction and operational efficiency. Your strong communication and interpersonal skills enable you to work closely with internal and external stakeholders.
- Strong leadership and team management skills.
- Excellent problem-solving abilities with a customer-centric approach to service delivery.
- Knowledge of automotive service processes, diagnostic tools, and repair techniques.
- Ability to develop and execute service strategies that drive customer satisfaction and operational efficiency.
- Familiarity with automotive regulations, warranty policies, and industry best practices.
- Strong communication and interpersonal skills.
- Analytical capacity with commercial insight.
- At least 10 years of experience in automotive after-sales service.
What sets this company apart:
Our client is a new National Sales company in the automotive industry, entering Malaysia to rebuild and strengthen their existing brand with a fresh direction, strategy, models, etc.
What's next:
Ready to steer your career towards success? Apply today!
Apply Today by clicking on the link!
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
