Our client is seeking a highly skilled Service Manager to join their team in Shah Alam. This role offers an exciting opportunity to be accountable for the profitable growth of service, hire and workshop activities within the branch.
The successful candidate will have the chance to provide guidelines on avenues of service revenue and adapt to market or customer requirements. This role requires a strong leader who can empower workshop staff through training and sound leadership, ensuring they take ownership and responsibility for actions to meet objectives.
- Opportunity to drive profitable growth of service activities
- Chance to provide guidelines on service revenue avenues
- Role requiring strong leadership and empowerment of workshop staff
What you'll do:
As a Service Manager, your role will be pivotal in driving the success of our client's operations in Shah Alam. You will be responsible for overseeing After Market & Service orders, ensuring the efficiency of the service production team, and maintaining essential records. Your role will also involve managing testing and commissioning processes, working closely with various teams on monitoring and control solutions, as well as developing comprehensive training plans for technicians. You will also play a key role in implementing strategic plans in collaboration with local Sales and Service organizations, tracking service utilization, and ensuring prompt responses to Service Requests.
- Responsible for After Market & Service orders & performance of the assigned Territory.
- Ensure efficiency of the service production team in meeting order & sales budget.
- Maintain records for report filing and data entry.
- Prepare warranty claims and maintain a safe and tidy work shop environment.
- Manage Testing and Commissioning prior to Defect Liability Period.
- Work with Project and other functions on solutions for Monitoring & Control development.
- Develop technician training plan for technician grading and development.
- Implement and execute plans in cooperation with local Sales and Service organization.
- Track service utilization and service efficiency.
- Ensure timely response to Service Requests.
What you bring:
The ideal candidate for this Service Manager position brings a wealth of experience in management or supervision roles. Your excellent communication skills will enable you to convey instructions clearly, provide constructive feedback, and resolve conflicts professionally. Your strong problem-solving abilities will be crucial in identifying problems, analysing options, and implementing effective solutions. With exceptional organisational skills, you'll be adept at juggling multiple tasks, priorities, and deadlines. Your experience in team building and motivation will be invaluable in fostering a positive work environment and supporting the professional development of team members. A Bachelor Degree in Mechanical, Electrical & Electronic Engineering is required for this role.
- Proven experience in a management or supervisory role.
- Excellent communication skills with ability to convey instructions clearly.
- Strong problem-solving abilities with track record of effective solutions.
- Exceptional organizational skills with ability to manage multiple tasks efficiently.
- Experience in team building and motivation.
- Bachelor Degree of Mechanical, Electrical & Electronic Engineering.
What sets this company apart:
Our client is a leading player in their industry, known for their commitment to innovation and excellence. They offer a dynamic work environment where employees are encouraged to grow and develop professionally. Their focus on continuous improvement and customer solution orientation sets them apart from competitors. They believe in empowering their employees, providing them with the training and leadership necessary to take ownership of their roles and meet objectives. This is an excellent opportunity to join a company that values its employees and offers opportunities for advancement.
What's next:
Ready to take the next step in your career? Apply now!
Apply today by clicking on the link!
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
