An established HVAC products manufacturer is seeking a Service Manager responsible for efficient and profitable operations of the service department while ensuring a high level of customer satisfaction. In this job, you will report to the Managing Director.
About the Service Manager Role: In this position, you will be accountable for managing all fiscal and operational activities efficiently within the department while organising and supervising all service activities across the country.
Plan, formulate and drive the development of the overall after sales services strategy and action plans for the service centre nationwide
Ensure that processes and procedures concerning all service work performed by the service department are established so as to improve the operation quality and efficiency of the service department
Be responsible for department budget, technical, spare parts, and customer service
Develop SOPs for all service-related policies, systems and processes
Manage and lead commissioning projects, coordinating with the team of technicians and installing contractors and performing pre-start inspections
Work closely with branches to ensure sufficient inventory of spare parts at all times
Be overall accountable for the KPIs and performance of all the service technician, technical support, spar parts and customer service personnel
Review parts requirement, sourcing, and conduct negotiations with vendors
Expand the network for spar part availability in the market through collaboration with the sales team
Prepare weekly and monthly service centre performance reports
Participate in weekly and monthly meetings with management
Provide the direction and leadership required to achieve profitable and professional technical services at high-quality standards
Develop and monitor the performance standards of the service department against planned objectives, reports from customers, the sales department and competitors
To be successful in this role, you must have prior service management experience, preferably within the HVAC industry.
Tertiary qualifications in mechanical engineering or any related field of study
Minimum of eight years of experience related to after-sales processes, preferably from the HVAC industry
Prior knowledge with air conditioning products is ideal
Experience in handling the installation and commissioning of HVAC equipment is an added advantage
Strong systems set-up experience within the after-sales service department
Prior spare parts planning and management is ideal
Prior experience in managing and leading a team of geographically dispersed service personnel
Experience in ERP and CRM is advantageous
Proven technical knowledge of equipment operations and mechanical functions
Working knowledge of shop layout and workshop operations
Analytical and with good business acumen
This company is one of the leading HVAC businesses in the world and is all set for its next phase of growth within Malaysia.
If you are a systems-driven Service Manager who excels in handling after-sales service operations, this opportunity will enable you to leave a mark in the service department of a rapidly growing organisation.
Apply today or send your CV to email@example.com to discuss this new opportunity.
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd Business Registration Number : 729828-T Licence Number : JTKSM 423C
One of the nation’s leading banks is looking for a dynamic Senior Manager Building & Project Management to lead the operations and facilities management of the corporate offices, retail outlets and commercial properties across Malaysia. This position reports to the Director of Property.
MYR300,000 - MYR360,000 per annum + Market Aligned
13 September 2023
A renowned environmental organisation is seeking a Head of Biodiversity & Climate Change to lead and implement all sustainability standards pertaining to biodiversity, high conservation value and climate change subject matters. In this job, you will report to the Sustainability Director.
An exciting Senior Civil Engineer (Cantonese Speaker) job has been made available by a renowned construction company with a strong track record of delivering high-quality projects in the built environment in Hong Kong.
MYR216,000 - MYR240,000 per annum + Market Aligned
28 July 2023
A leading oil palm plantation group is seeking an AGM, Plantation to lead and strategise all the plantation operations and improvement initiatives. In this job, you will report to the Managing Director.
MYR192,000 - MYR240,000 per annum + Market Aligned
29 August 2023
A renowned environmental organisation is seeking a Head of Biodiversity to lead and implement all sustainability standards pertaining to biodiversity and high conservation value subject matters. In this job, you will report to the Sustainability Director.
An exciting Senior Civil & Structural Engineer (Hong Kong) job has been made available by a renowned construction company with a strong track record of delivering high-quality projects in the built environment in Hong Kong.