Risk, Control & Compliance Manager

A leading retail destination in Johor is seeking a dedicated Risk, Control and Compliance Manager to champion the safety, security, and compliance agenda across its vibrant shopping centre. This is an exceptional opportunity for you to make a meaningful impact by shaping a safe and supportive environment for both customers and co-workers.

The organisation is renowned for its inclusive culture, commitment to personal growth, and collaborative spirit—offering you the chance to develop your career within a business that values people as much as performance. With a focus on nurturing talent, encouraging cross-functional movement, and fostering synergy between business growth and employee wellbeing, this role promises not only professional fulfilment but also daily enjoyment in a workplace where laughter and teamwork are celebrated. If you are passionate about making a difference in retail risk management while enjoying generous benefits and a positive work atmosphere, this could be your next rewarding step.

• Join a forward-thinking retail centre with ambitious expansion plans, offering extensive opportunities for personal development and cross-functional career progression.
• Be part of an organisation that places people at the heart of its strategy, guided by strong values and a culture of collaboration, support, and shared success.
• Enjoy a workplace where your expertise in risk, control, and compliance will directly contribute to creating a safer, more ethical environment for everyone—while benefiting from excellent workplace perks and daily camaraderie.

What you'll do:

As the Risk, Control and Compliance Manager at this thriving retail centre in Johor, you will play a pivotal role in safeguarding both people and assets through robust risk management practices. Your day-to-day activities will involve collaborating with various departments to identify potential hazards unique to the retail environment while ensuring all processes adhere strictly to both internal policies and external regulations. You will be instrumental in designing comprehensive operating procedures that reflect best practices in safety and compliance. By leading training initiatives for staff and external partners alike, you will foster a culture of awareness around risk prevention. Your oversight of outsourced security services ensures high standards are maintained at all times. Additionally, you will coordinate closely with emergency response teams during incidents or drills—ensuring preparedness is always at its peak. Through regular audits, reporting mechanisms, and proactive engagement with local authorities such as fire departments or police agencies, you will help maintain an environment where risks are minimised and compliance is second nature. Your ability to drive operational improvements while nurturing relationships across teams will be key to your success in this influential position.

• Collaborate closely with stakeholders to ensure all business processes comply with standard operating procedures and regulatory requirements.
• Identify specific safety and security hazards unique to the business unit or country context, developing preventive measures and programmes to address these risks effectively.
• Define, establish, and implement operating procedures that align with local authorities’ regulations as well as internal standards, ensuring seamless integration into daily routines.
• Oversee the design, installation, and ongoing improvement of safety and security systems to meet both internal requirements and local legislation.
• Lead the development of training materials for co-workers and external partners to build risk awareness in line with organisational risk appetite.
• Supervise outsourced security service providers on-site, ensuring their performance meets company expectations for safety and compliance.
• Administer education programmes on risk knowledge, working methods, audits, reporting protocols, and record-keeping as required by policy.
• Drive operational risk topics such as crowd management plans, traffic flow strategies, process gap analysis, and exposure mitigation initiatives throughout the centre.
• Ensure full compliance with internal and external audit requirements—including insurance checks, process audits, authority inspections—and develop action plans for continuous improvement.
• Act as the primary liaison with emergency response teams and local authorities (such as fire departments), coordinating emergency cases according to established management plans.

What you bring:

To excel as Risk, Control and Compliance Manager in this dynamic retail environment requires not only technical expertise but also outstanding interpersonal abilities. Your background should demonstrate significant experience managing complex compliance frameworks within large organisations—ideally those operating shopping centres or similar venues. You bring deep knowledge of occupational health/safety principles combined with hands-on familiarity navigating Malaysian regulatory landscapes (especially fire safety). Your approach is grounded in empathy: you understand how best to communicate complex information clearly so that every team member feels empowered rather than overwhelmed. You have successfully led multidisciplinary teams through challenging situations—from crisis management exercises right through to post-incident investigations—always maintaining composure under pressure. Your ability to design engaging training content ensures everyone remains informed about evolving risks without losing sight of broader organisational goals. Above all else: your integrity shines through every interaction; colleagues trust your judgement because they know you act responsibly—with kindness—as you guide them towards safer ways of working together.

• Bachelor’s or master’s degree in occupational health/safety, environmental engineering or related field coupled with over 10 years’ experience in similar roles within retail or related industries; minimum three years at managerial level is essential.
• Proven track record managing incident reporting systems as well as claims handling processes involving insurance companies.
• Demonstrated experience overseeing FCC (Fire Command Centre) operations alongside managing security guard teams within large-scale facilities.
• Hands-on involvement in planning fire drills, conducting system tests for crisis readiness, investigating fraud cases or unethical behaviours within an organisational context.
• Expertise in setting long-term strategic plans for risk management functions—including budget setting responsibilities—and following up on goal achievement metrics.
• Comprehensive understanding of regulatory frameworks governing fire safety (including Bomba/DOSH requirements), health & safety legislation relevant to Malaysia’s retail sector.
• Ability to develop effective training programmes tailored for diverse audiences including staff members, contractors or tenants—enhancing overall preparedness levels across the centre.
• Strong interpersonal skills enabling effective communication with internal teams as well as external agencies such as police or fire brigade representatives.
• Experience conducting root cause analyses following incidents/accidents; recommending practical solutions that prevent recurrence while supporting continuous improvement efforts.
• Commitment to upholding ethical standards by educating others on codes of conduct (anti-corruption/bribery policies) whilst cultivating transparency throughout all operations.

What sets this company apart:

This organisation stands out for its unwavering commitment to nurturing both business growth and individual development within an inclusive community-driven culture. Employees are encouraged not just to perform but also to flourish—supported by flexible working opportunities that accommodate diverse needs while promoting work-life harmony. The company’s dedication extends beyond commercial success: it actively fosters environments where people feel valued for who they are as much as what they achieve together. Regular training opportunities ensure continual learning is embedded into everyday practice; generous pension contributions further reinforce long-term security for all staff members. The leadership team prioritises open communication channels so everyone’s voice can be heard—creating space for new ideas whilst respecting established wisdoms drawn from years of collective experience across global markets. Above all else: laughter forms part of daily life here; genuine camaraderie flourishes among colleagues who share common values centred around respectfulness—and mutual support—making each day enjoyable even amidst demanding challenges.

What's next:

If you are ready to take your expertise in risk management to new heights within a supportive retail environment that truly values your contribution—this is your moment!

Apply today by clicking on the link provided—you could soon be making a real difference at one of Johor’s most exciting destinations.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C