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Product Support Specialist (Robotic Automation)- APAC

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Our client is seeking a dedicated and knowledgeable Product Support Specialist for the APAC region. This role offers an exciting opportunity to be part of a global team, supporting the expansion of decentralised product support teams across the region.

The successful candidate will play a crucial role in ensuring holistic support with a focus on decentralising Product Support process flows. This role is perfect for someone who thrives in a supportive and collaborative environment, and who is passionate about customer service and satisfaction.

  • Opportunity to act as a competent contact person for the APAC region
  • Chance to contribute to finding solutions for escalations and customer claims
  • Role involves technical transfer of knowledge through webinars and workshops

What you'll do:

As a Product Support Specialist, your primary responsibility will be to act as a competent contact person for the APAC region. You will play a key role in supporting the expansion of decentralised product support teams, ensuring holistic support with a focus on decentralising Product Support process flows. Your role will involve maintaining regular contact with decentralised Product Support employees, coordinating defined optimisation projects and measures. You will also take on the project manager role for escalations and customer claims from APAC, contributing to finding solutions with support from business units and quality assurance. Additionally, you will ensure technical transfer of knowledge by organising knowledge transfers such as webinars and workshops.

  • Act as the competent contact person for the APAC region
  • Support the expansion of decentralised product support teams in coordination with Regional CS Management
  • Ensure holistic support in the APAC region with a focus on decentralisation of Product Support process flows
  • Maintain regular contact with decentralised Product Support employees and coordinate defined optimisation projects and measures
  • Take on the project manager role for escalations and customer claims from APAC
  • Ensure technical transfer of knowledge by organising knowledge transfers such as webinars and workshops

What you bring:

The ideal candidate for this Product Support Specialist role will have a degree in Electrical / Mechatronic Engineering or a related field. You should bring technical knowledge and sales experience in Robotics & Automation. Strong presentation skills are essential, along with sales techniques and negotiation abilities. A customer service orientation is crucial for this role, as you will be working closely with clients to ensure their satisfaction.

  • Degree in Electrical / Mechatronic Engineering or related field
  • Technical knowledge and experience in Robotics & Automation
  • Strong presentation skills
  • Coding knowledge and experience (C++ or any relevant)
  • Customer service orientation

What sets this company apart:

Our client is renowned globally for its commitment to innovation, quality, and customer satisfaction. They offer an inclusive work environment that fosters collaboration and supports individual growth. Their dedication to providing top-notch service to their clients is unmatched, making them a leader in their industry. This is an excellent opportunity to join a company that values its employees and offers opportunities for professional development.

What's next:

Ready to take the next step in your career? Don't miss this exciting opportunity!

Apply Today by clicking on the link or send your latest resume to WeiHim.Tan@robertwalters.com ! Please note that only shortlisted candidates will be contacted.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C

Contract Type: FULL_TIME

Specialism: Engineering & Manufacturing

Focus: Engineering - Electrical / Electronic

Salary: MYR6,500 - MYR8,000 per month + Attractive Benefits

Workplace Type: Remote

Experience Level: Associate

Language: English - Professional working

Location: Selangor

Job Reference: JLXBCQ-DA63A768

Date posted: 14 January 2025

Consultant: WeiHim Tan

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