The successful candidate will be at the forefront of automation and digitalisation initiatives, driving improvements in service, control, efficiency, and cost. With a team of approximately 400 staff across two sites, this role offers the chance to lead a large team towards a more customer-centric culture and transform operations to align with today's digital banking context.
What you'll do:
As the Head of Credit Operations, you will be responsible for leading a large team across two operational sites. Your primary focus will be on delivering an exceptional customer experience across all financing products and credit-related services. You will drive automation and digitalisation initiatives to improve service, control, efficiency, and cost. You will also manage key services within SLA and quality standards while accelerating optimisation of resources through automation/digitalisation efforts. Additionally, you will implement systems enabled process transformation and manage stakeholder relationships including senior internal stakeholders, IT vendors/colleagues, and external lawyers/land offices.
- Lead the Credit Operations team to deliver exceptional customer experience
- Drive automation and digitalisation initiatives to improve service, control, efficiency, and cost
- Manage key services within SLA and quality standards
- Accelerate optimisation of resources through automation/digitalisation efforts
- Implement systems enabled process transformation
- Manage stakeholder relationships including senior internal stakeholders, IT vendors/colleagues, and external lawyers/land offices
What you bring:
The ideal candidate for the Head of Credit Operations role brings extensive credit operations experience across different areas/segments. You are a hands-on leader with strong leadership skills capable of driving a customer-centric mindset/culture within your team. You have a proven track record in implementing systems enabled process transformation and are comfortable/proficient in dealing with IT/tech projects. Your knowledge extends to all credit related legal requirements and you possess strong stakeholder management skills. Ideally, you have demonstrated diversity in your roles (support, products, credit, risk etc) and situations (new venture, high growth, turnaround, transformation etc).
- Extensive credit operations experience across different areas/segments
- Strong leadership skills with a hands-on approach
- Proven track record in implementing systems enabled process transformation
- Proficiency in dealing with IT/tech projects
- Knowledge of all credit related legal requirements
- Strong stakeholder management skills
- Diversity in roles (support, products, credit, risk etc) and situations (new venture, high growth, turnaround, transformation etc)
What sets this company apart:
This leading banking institution is renowned for its commitment to delivering exceptional customer service and innovative financial solutions. With a strong focus on automation and digitalisation, the company is at the forefront of the banking industry's evolution. The successful candidate will have the opportunity to contribute to this journey and make a significant impact on the company's operations.
What's next:
Ready to take your career to new heights in a dynamic and evolving industry? Apply now!
Apply today by clicking on the link. We look forward to receiving your application.
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
