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Design Thinking Coach

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This role offers an exciting opportunity to cultivate a culture of innovation, empathy and customer-centricity, ensuring these values are embraced at all levels. The successful candidate will play a pivotal role in steering the company's digital transformation, developing innovative digital products and services that resonate with customers.

As a Design Thinking Coach, you will be instrumental in driving pervasive digital transformation and cultivating a customer-centric culture within our client's organisation. You will inspire and guide employees to design and deliver products and services that truly resonate with customers. Leveraging your expertise in design thinking methodologies, you will lead workshops, mentor teams, and instill a mindset of innovation, empathy and continuous improvement. Your strategic alignment of design thinking initiatives with overarching goals will be key to driving success.

  • Lead the charge in embedding design thinking principles throughout the organisation
  • Plan and conduct design thinking workshops, fostering creative problem-solving and ideation among cross-functional teams
  • Mentor and coach employees at all levels, fostering their design thinking skills
  • Help steer the company’s digital transformation by applying design thinking to develop innovative digital products and services
  • Align design thinking initiatives with the Group’s strategic goals
  • Implement feedback loops and mechanisms for ongoing improvement
  • Establish KPIs to measure the impact of design thinking on customer satisfaction, efficiency and innovation
  • Stay abreast of industry trends, emerging technologies, and regulatory changes that may impact the banking sector

What you bring:

The ideal Design Thinking Coach will bring a wealth of experience and a proven track record in driving digital innovation and customer-centricity within large organisations. Your expertise in design thinking methodologies, coupled with your exceptional leadership and communication skills, will enable you to inspire and mentor employees at all levels. Your strategic thinking will align design thinking initiatives with overarching digital transformation strategies, while your change management experience will drive cultural transformation. Your strong project management skills will ensure the successful execution of multiple initiatives simultaneously.

  • Bachelor’s degree in Design Thinking, Design Strategy, Business, or a related field; Master’s degree preferred
  • Proven experience (5+ years) as a Design Thinking Coach or similar role, with a strong track record of driving digital innovation and customer-centricity within large organisations
  • Expertise in design thinking methodologies, including workshop facilitation, user research, journey mapping, prototyping, and user testing
  • In-depth knowledge of the banking industry, digital banking trends, and customer expectations in the digital era
  • Exceptional leadership and communication skills, with the ability to inspire and mentor employees at all levels of the organisation
  • Strategic thinking and the ability to align design thinking initiatives with overarching digital transformation strategy
  • Change management experience that drives cultural transformation
  • Strong project management skills and the ability to manage multiple initiatives simultaneously

What sets this company apart:

Our client is a leading player in the banking industry, renowned for their commitment to innovation and digital transformation. They are dedicated to creating a culture that values empathy, customer-centricity, and continuous improvement. This is an exciting opportunity to join an organisation that truly values its employees, offering them the chance to make a real impact on the future of banking.

What's next:

Ready to lead the charge in driving digital transformation? Apply now!

Apply today by clicking on the link!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C

Contract Type: FULL_TIME

Specialism: Banking & Financial Services

Focus: Business Development

Industry: Banking

Salary: Negotiable

Workplace Type: Hybrid

Experience Level: Mid Management

Location: Kuala Lumpur

Job Reference: 527RU0-55C15378

Date posted: 18 June 2024

Consultant: Ashreen Kuldeep

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