Process Improvement Manager

An exciting Process Improvement Manager job has just become available at a respected bank based in Kuala Lumpur. This is a role for a projects person who is passionate to grow.

About the Process Improvement Manager Role:
In this business critical role, you will be responsible for identifying, proposing and implementing long-term strategic innovation and short-term tactical process improvement of group operations. You will also be involved in the project management office for group operations.

Key Responsibilities:

• Assist in ensuring alignment of journey objectives to the CoE mission
• Identify, plan, propose and implement long-term strategic innovations and short-term tactical improvement to the management for approval
• Propose detailed revamped process flow, new automation and digital tools and method to improve and digitise
• Present the proposed initiatives in a articulated and logical manner
• Review and approve revamps from Solutions Specialist as part of the overall initiatives proposal
• Ensure the proposed initiatives as per approved plan
• Engage key stakeholders including Senior Management, Service Partner Head effectively
• Co-develop solutions or improvements with process owners
• Manage and work with key vendors as necessary especially on the quality of services delivery

To succeed in the Process Improvement Manager job, you will need to have the ability to work effectively and co-operatively with senior business development teams, across borders and internal matrix.

Key Requirements:

• Degree either in financial management/accounting, engineering and business-related areas
• Postgraduate qualification is a plus for this role
• FIs/banking operations and processes
• FIs/banking related digital tools/automated solutions
• Online marketplace/platform trends and latest practices
• Ability to empower teams and make decisions effectively
• Ability to delegate work effectively
• Be well informed on the developments in the relevant domain
• Understanding of key bank processes
• Good problem-solving and analytical skills
• Innovative and creative thinking
• Ability to communicate with various levels across the organisation (senior leadership, etc.)

This international banking firm needs no introduction and is recognised as the leader in their field of expertise. With great clients and known for their corporate entertainment, they have won many awards. The culture is demanding, but if you are confident and have a can-do attitude, the potential rewards are significant. The firm is also very focused on developing and training their people to the highest standards.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Process Improvement Manager job.

Apply now or contact me to learn more.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C