Client Success Manager - eFX

An interesting Client Success Manager - eFX job has become available at one of the financial institutions based in Kuala Lumpur.

About the Client Success Manager - eFX Role:
This role provides assistance to clients to maximise the benefit from their trading platforms by developing a clear understanding of their trading needs and configuring the platform to best deliver them. Sales is also a big part of this role to expand the organisation's customer base.

Key Responsibilities:

• Educate customers on the use of trading products can support their business objectives in order to generate dependable usage patterns
• Provide excellent customer service through regular, proactive, and valuable customer contact and by responding quickly to incoming queries
• Be the subject matter expert for our transactions services to support the rest of the in-country sales and account management team
• Help to grow the trading community by sourcing leads for new participants and then working with Proposition Sales colleagues onboard them
• Work with Market Development and front-line colleagues as appropriate to deliver campaigns for selling or promoting new capabilities to existing or new communities
• Contribute to account plans with Account Managers and Client Success Managers as appropriate such that transactions activity can help drive retention and growth in the account

To succeed in this Client Success Manager - eFX role, you must possess good stakeholder management and sales skills. You must be able to converse well. Exposure in FX-trading platforms are also a must.

Key Requirements:

• Significant market and trading workflow expertise ideally through direct work experience in banking or corporate treasury
• Proactive, results-oriented mindset
• Strong customer relationship skills
• Selling skills (identify, develop, and articulate proposition/ consultative selling)
• Presentation skills (verbal and written), strong interpersonal skills, ability to organise and execute a sales plan

This organisation has a very strong work culture that promotes internal mobility. If you are confident and have the can-do attitude without fear of being hands on, the potential rewards are significant.

If you are driven, determined, passionate about sales and client servicing and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Client Success Manager - eFX role.

Apply now or contact me to discuss this new opportunity.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C