Head, Customer Fund Operations
Salary MYR240,000 - MYR300,000 per annum
Location Kuala LumpurFULL_TIME
Consultant JenJun Wong
Date posted 02 January 2019 2019-01-022019-03-03 financial-services Kuala Lumpur MY MYR 240000 300000 300000 YEAR Robert Walters https://www.robertwalters.com.my https://www.robertwalters.com.my/content/dam/robert-walters/global/images/logos/web-logos/logo.gif
A new Head, Customer Fund Operations job based in Kuala Lumpur has just become available at a global online payment service platform.
About the Head, Customer Fund Operations Role:
You will be tasked to head the entire Customer Funds Operations team, which will be involved in supporting payment solutions and settlement operations of one of the region's largest platforms and beyond, leading through implementation of strategies and enhancements of business models.
- Manage the Client Funds Management operations team to support growing businesses in Asia Pacific Region
- Resource planning, hiring, staff training and establishment of processes to accommodate business expansion plans
- Work closely with financial institutions, payment solutions companies, corporates and banks to optimise partnerships through ongoing efficiency improvements
- Work with internal teams to continuously improve, review and propose process optimisation with the end goal of improving client experience
- Review and propose and project manage system enhancement projects to improve overall degree of process and operations automation
- Establish and continually improve on control points to reduce risks arising from operational errors whilst ensuring processes established are in compliance with country regulations
- Identify optimal solutions and ensuring timely execution and coordination of projects
In order to succeed in this Head, Customer Fund Operations position, you will need to be able to be highly adaptive to fast-changing and continuously-changing environments.
- At least five years' full-time experience in operations environments with exposure to payments, Nostro reconciliations and project management in financial services providers, payment solution companies and corporate treasury
- At least three years' experience in people management, experience in managing cross-functional teams remotely will be an added advantage
- Ability to lead and motivate teammates to work under pressure and deliver results within committed timelines
- Experience in supporting operations regionally and familiarity with cultural and business conventions within Asia Pacific would be a positive advantage
- Fast and adaptive personality whom enjoys being involved in an ever-evolving business environment coupled with exceptional problem solving and analytical skills
- Proficient in English and Mandarin with good communication skills
This highly established global payments entity is strongly positioned and is recognised as one of the leading brands within the industry. With a highly agile and modern working culture, they are looking for like-minded individuals who are ready to step out of the box and lead in change.
If you are driven, determined and want to take the next step in your career, this role is calling out for you. Great career opportunities await the right person in this exciting Head, Customer Fund Operations position.
Apply today or email me at firstname.lastname@example.org to discuss this new opportunity.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
Agensi Pekerjaan Robert Walters Sdn Bhd (formerly known as Robert Walters Sdn Bhd) Business Registration Number : 729828-T Licence Number : JTKSM 423C