Head of Client Experience & Retention
Location Kuala Lumpur
Consultant Aiman Rosman
Date posted 29 June 2018Menara 3 Petronas Persiaran KLCC Kuala Lumpur 50088 Robert Walters Malaysia
An exciting role of a Head of Client Experience & Retention role has just become available at one of the leading Insurance companies based in Kuala Lumpur. Reporting directly to the Deputy CEO, this is a role for a Head who is a leader in their field.
About the Head of Client Experience & Retention role:
Responsible for strategising, developing and continuing to refine an optimal client experience journey at every potential touch points, capitalising on data analytics and digital capabilities for client insights to heighten client delight and satisfaction, as well as client retention.
• Ensure alignment across all divisions to embed Client Experience culture and provide a single vision of Client for Life to the organisation.
• Strategise & Cultivate client engagement and persistency roadmap towards revenue growth and retention.
• Leverage on Voices of Clients and Data Analytics to derive Client Insights, as well as Optimise digital technologies, to strategise and innovate client experiences in terms of service delivery and client engagement.
• Embed competencies to improve and innovate experiences – enable employees to deliver value to Clients.
To succeed in this role as a Head of Client Experience & Retention, you will need to display strong teamwork skills and collaborate as a team player to achieve a spectrum of coherent research products.
• Degree in Marketing / Business Administration / eCommerce
• Minimum eight years experiences in Marketing / Operations / Customer Service
This company offers competitive benefits. Employees have the opportunity to deliver the highest value professionally, while building relationships with exceptional people who genuinely value in personal potentials.
If you are driven, determined and want to take a step up in your career, this Head of Client Experience & Retention position is the role for you.
Apply today at firstname.lastname@example.org to discuss this new opportunity.
Business Registration Number: 729828-T
Licence Number: JTK2125
Business Registration Number: 729828-T Licence Number: JTK2125