An exciting Digital Product Specialist job has opened up in a dynamic bank.

Key Responsibilities:

• Work closely with product managers, UX/UI designers, and development teams to conceptualise, develop, and launch digital products and features
• Conduct market research and competitive analysis to identify customer needs, market trends, and emerging technologies
• Define product requirements, user stories, and acceptance criteria based on customer insights and business goals
• Collaborate with UX/UI designers to create intuitive and seamless user experiences across digital channels
• Conduct user testing, analyse data, and gather feedback to continuously improve the digital product offerings
• Monitor key performance indicators (KPIs) and metrics to track product performance, user engagement, and customer satisfaction
• Collaborate with marketing and communication teams to develop effective product positioning, messaging, and go-to-market strategies
• Collaborate with internal stakeholders, including business units, IT, risk, compliance, and legal teams, to ensure compliance and adherence to internal policies and regulations
• Provide support and training to internal teams and customer service representatives on digital product features and functionalities

To succeed in the Digital Product Specialist role, you will need to stay updated on industry trends, best practices, and regulatory requirements related to digital products and banking technologies.

About the Digital Product Specialist Role:
In this demanding role, your primary focus will be on enhancing the customer experience and driving digital innovation. You will collaborate with cross-functional teams and stakeholders to develop and launch new digital products, analyse user data, and ensure alignment with business objectives.

Key Requirements:

• Bachelor's degree in Business, Marketing, Computer Science, or a related field
• Proven experience as a Digital Product Specialist or similar role, preferably in the banking or financial industry
• Strong understanding of digital banking channels, technologies, and customer experience principles
• Proficiency in agile product development methodologies and tools
• Excellent analytical and problem-solving skills with the ability to interpret data and make data-driven decisions
• Strong project management and organisational skills with the ability to prioritise tasks and meet deadlines
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders
• Familiarity with regulatory requirements and compliance standards related to digital banking products

Join this dynamic bank and make an exciting impact in the financial services industry. The firm prioritises the development and training of their talented individuals, ensuring the highest standards of expertise.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this Digital Product Specialist role.

Apply today or contact me to discuss this new opportunity.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C