An attractive Senior Privilege Relationship Manager (Johor) job has just become available at a reliable international financial organisation based in Malaysia.

About the Senior Privilege Relationship Manager (Johor) Role:
Reporting to the Head of Affluent Distribution, you will lead a team of RM/Senior RMs/Acquisition RMs to achieve the team sales target by maximising acquisition/referral opportunities and deepening existing client relationships for the priority client segment to the specified service standards. You will also develop aggressive sales activity strategy for the team with clear objective of achieving the set team sales targets.

Key Responsibilities

• Leading a team of RMs/Senior RMs/Acquisition RMs to achieve specified sales targets and service standards.
• Providing guidance on day-to-day portfolio management.
• Guiding the team in training and leading branch staff in deepening relationships and maintaining ETB clients for priority banking
• Supervising and coordinating the sales effort of priority banking marketing and promotional activities to meet new business and client acquisition goals
• Conducting staff meetings and provide support/updates for sales campaigns and activities, procedural changes, management directives, etc.
• Ensuring that the team build an information database on existing Priority Banking clients to support and deepen client relationship and cross-selling efforts
• Fostering and deepen client relationships by providing regular market information updates and trend analyses on local and foreign financial products
• Ensuring that the team comply with all applicable money laundering prevention procedures and, in particular report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
• Training and developing new sales staff
• Developing action plans to improve team performance
• Providing coaching and mentoring to team to facilitate staff retention
• Achieving agreed sales targets and priority banking profitability
• Achieving quality performance i.e. audit results, credit quality, business development and people management
• Agreeing service standards to customers
• Liaising with stakeholders for any exceptional, legal, compliance and operational cases to ensure both sales, operational and service activities at branch are managed well
• Ensuring compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD
• Participating in and/or supporting the bank's efforts in combating money-laundering activities
• Exercising due care and diligence on matters related to money laundering and CDD in the day-to-day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates

To succeed in this Senior Privilege Relationship Manager (Johor) role, it is important to have working knowledge of the consumer banking industry.

Key Requirements:

• Focused and highly achievement-oriented
• Sharp business acumen, analytical, planning and organisational skills
• Demonstrated leadership capabilities
• Excellent interpersonal and communication skills
• Strong negotiation skills
• Ability to multitask
• Good judgement to make decisions in all aspects
• Team player and able to work under pressure
• Strong knowledge on internal and regulatory process
• 100% operation control under operation risks guidelines and sales compliance
• Non compliance and control weaknesses inherent in the selected samples are detected and duly reported
• No unsatisfactory compliance reviews and audits on the conduct of CST and record keeping
• Maintaining robust controls and monitoring actions
• No overdue Control Sample Testing (CST)

This company is much more than financial services and is anything but traditional. They have the people and ethos to act with speed, innovation, enterprise and creativity. The scope of the offer, the size of the business, the freedom and autonomy to drive your career forward all add up to a great place to work.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Senior Privilege Relationship Manager (Johor) role.

Apply today or contact me at Kimberly.Lah@robertwalters.com.my to discuss this new opportunity.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C