An exciting Branch Manager (Penang) job based in Penang has come up. This role leads the branch Wealth and Personal Banking team and ensures targets are met.

About the Branch Manager (Penang) Role:
As Branch Manager (Penang), you will manage and coach the team to drive performance with a hands-on style to grow sales, productivity, service quality and staff engagement.

Key Responsibilities:

• Leading the branch in line with the processes and activities and other operational guidelines to achieve consistency of management of our people and delivery of service and sales to the bank's customers
• Monitoring and acting on daily sales activity management information and other internal information tools, using them to coach the team and achieve the business goals
• Using the principles and guidelines to ensure customer needs are identified and they are matched to the appropriate member of the team to maximise the sales potential
• Personally managing the sales floor on a regular basis
• Ensuring customer needs are met and direct the customer to the most appropriate channel
• Training, maintaining and developing your team to a level appropriate for the branch and commensurate with centrally agreed resource plans
• Using appropriate performance management tools and undertaking individual performance reviews to maximise effectiveness of the team
• Holding regular meetings with team members, and otherwise, to effectively communicate and address bank, region, branch and individual issues and successes
• Working as part of a wider integrated team. Support others through direct and indirect actions beyond your own branch responsibilities

In order to succeed in this Branch Manager (Penang) role, you must possess strong team leadership and management with proven track record in problem solving.

Key Requirements:

• Strong team leadership and management, problem solving skills, analytical skills, planning and organising skills
• Knowledgeable and experience in retail sales
• Proven ability in relationship management in the retail sector
• Preferably with Associate of the Chartered Institute of Bankers (ACIB) or equivalent professional qualification
• Preferably with excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating
• Coaching sales techniques, best practice and sales management on a team and one to one basis
• Attain appropriate professional and regulatory qualifications as required by market
• Attain any internal standards as required by country

This bank is one of the world’s largest banking and financial services organisations that serve approximately 39 million customers through their global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking and Markets.

If you are driven and motivated to take the next step in your career then this Branch Manager (Penang) role is for you.

Apply today or please contact me for more in.formation by emailing kimyie.lee@robertwalters.com.my.

Only shortlisted candidates will be contacted

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C