AVP, Branch Experience Delivery Lead
Salary Market aligned
Location Kuala LumpurFULL_TIME
Consultant Joann Teoh
Date posted 03 June 20192019-06-03 2019-08-02 banking Kuala Lumpur MY MYR 120000 144000 144000 YEAR Robert Walters https://www.robertwalters.com.my https://www.robertwalters.com.my/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
An established regional Financial Institution is on a lookout for an AVP, Branch Experience Delivery Lead.
About this AVP, Branch Experience Delivery Lead role:
As the AVP, Branch Experience Delivery Lead, you will be supporting RM Workspace and Client Output sub-work streams and immediately responsible for running the alignment in requirements together with the work stream leads.
- Develop wide knowledge and experience on the wealth products suites, understanding the bank's processes (from product on boarding, application, execution and delivery) and also operational processes, with the aim to improve productivity and enhancing customer experience
- Work with in-country cross functional e.g. product, distribution, operational risk etc and cross divisional teams to develop business requirements & ensure end to end target user journeys are optimised and seamless
- Work closely with process owners (likely to be product / segment mangers) and operations to ensure documentation of revised operational procedures and processes
- Document all the details business requirement as per agreement by all stakeholders
- Possess university degree with a minimum of five years of working experience
- Experience in cross-functional project management
- Good team player who is able to work independently
- Strong interpersonal and communication skills and ability to build strong partnerships with internal business partners
- Ability to manage tight project schedule and timeline
- Ability to make robust / tough decisions which may be contrary to the business wishes and ability to prioritise competing demands
- Exposure and experience in leading the premier segment business is also an added advantage, especially when it comes to having the right understanding of the premier and private banking business
This established regional financial institution is strongly positioned and is recognised as the leader in their field of expertise. With great clients and known for their corporate culture, they are looking for like-minded individuals whom are ready to step out of the box and leading in change!
If you are driven, determined and want to take the next step in your career, this role is calling out for you. Great career opportunities await the right person in this exciting AVP, Branch Experience Delivery Lead.
Apply today at email@example.com or call me to discuss this new opportunity.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C