Manager, Customer Experience
Salary Market aligned
Location Kuala LumpurFULL_TIME
Consultant Aiman Rosman
Date posted 20 May 20192019-05-20 2019-07-19 insurance Kuala Lumpur MY MYR 84000 114000 114000 YEAR Robert Walters https://www.robertwalters.com.my https://www.robertwalters.com.my/content/dam/robert-walters/global/images/logos/web-logos/logo.gif
An exciting Manager, Customer Experience role has just become available at one of the leading insurance companies based in Kuala Lumpur. Reporting directly to the AVP, this is a role for a manager who is a leader in their field.
About this Manager, Customer Experience role:
Responsible for developing and executing projects to drive customer experience betterment - internally and externally.
• Drive omni-channel customer experience analytic and reporting periodically
• Post implementation tracking and optimisation
• Track and share competitors’ CX activities online and offline
To succeed in this role as a Manager, Customer Experience, you will need to display strong teamwork skills and collaborate as a team player to achieve a spectrum of coherent research products.
• Degree in Marketing or Business
• Minimum of 5 years' working experience in similar role/capacity
• Insurance/Banking with digital marketing background will be given priority
• Strong verbal, written, and interpersonal communication skills
• Strong organisational and prioritisation skills
• Strong analytic thinking to assess and strategise
• Understanding of customer insights and service best practices
• Strong attention to detail and comfortable with Excel and presentations
• Understanding of a customer-centered design process
• Experience working on market research and service improvement projects
• This role is open to Malaysians only
This company offers competitive benefits. Employees have the opportunity to deliver the highest value professionally, while building relationships with exceptional people who genuinely value in personal potentials.
If you are driven, determined and want to take a step up in your career, this Manager, Customer Experience position is the role for you. Apply today at firstname.lastname@example.org to discuss this new opportunity.
Agensi Pekerjaan Robert Walters Sdn Bhd
(formerly known as Robert Walters Sdn Bhd)
Business Registration Number : 729828-T
Licence Number : JTKSM 423C