Head Digital Banking & Customer Fulfilment
Location Kuala Lumpur
Consultant Alisa Datuk Abd Kadir
Date posted 30 August 2016
An exciting opportunity as Head Digital Banking & Customer Fulfilment has just become available at one of the large financial services groups based in Kuala Lumpur. Reporting directly to the Director, Consumer this is a role for a leader in digital field.
About the Head Digital Banking & Customer Fulfilment Role:
This is a great opportunity for the Head Digital Banking & Customer Fulfilment to redevelop the Groups digital space. You will be responsible in managing 5 areas that includes Project Management Office, Digital Development, Consumer Products Development, Consumer IT System Support and Marketing (Promotion and Content Management)
- The Head's main accountabilities and responsibilities will encompass the delivery of Digital initiatives and facilitating all aspects of product management.
- Acts as business partner for IT architecture and solutions team and in implementing strategic and multiple enhancement programs.
- Owns the product roadmap and ensures the executions of key functions are aligned to business strategy.
- Keeps abreast of developments in the technical and financial sector, and translates into solutions.
- Works with project director in setting-up key processes together with the digital team, oversee and review performance of projects.
- Leads the product development team in preparing user requirements and working with the customer experience team to deliver best in ‘class’ customer experience.
- Defines and constitutes processes to manage product reviews.
- Facilitates weekly dashboards reviews and presents new products to Project Steering Committee (PSCs) and working committee.
- Acts vigilantly for details and risks and enables proactive identification of risk related issues for escalation
- Ensures all regulatory and business controls for all digital processes are in place and strictly enforced and monitored. To ensure continuous compliance to all aspects of Digital
The successful Head Digital & Customer Fulfilment must have strong background in e-Business fundamentals with hands-on experience implementing multi-channel (online / mobile) technology solutions including online and mobile integration, analytics, social CRM system, content management and big data management.
- Malaysian citizen with a Degree in Computer Science/IT or any other related fields.
- Must have at least 10 years working experience in digitalized environment in Financial Services/Digital Media Industry.
- Must have rich experience in senior role working with cross-functional teams and bringing strategic insights and direction to the role of Digital in business success
- Proficient in working with technology teams and technology project management
- Experience in working on multiple technologies and complex projects
- Experiencer in software development.
- Exposure to client focused approach to new digital marketing and customer journey
- Assertive and is able to communicate effectively across all levels.
- Able to work under pressure and handle multiple tasks simultaneously in a fast paced business environment.
- Good project management and negotiation skills.
- Passionate on driving innovation
- Excellent verbal and written communication and formal presentation skills.
- Ability to promote positive work relationships with all departments; be the change agent. Adapt to change quickly
- Exceptional interpersonal, communication, consensus building, influencing skills. Ability to influence peers, superiors & subordinates
- Strategic and analytical skills
- Self-motivated and a good team player.
- Possess good leadership qualities.
This leading financial services group has an outstanding reputation in its field and great value is placed on training and development. It is an exciting Group to join at an exciting time of their development.
If you are a progressive and innovative with a can-do attitude, this is an excellent opportunity to work with an industry leader that is constantly breaking new ground.
Apply today or call me to discuss this new opportunity.
Business Registration Number: 729828-T Licence Number: JTK2125