OTC Analyst

A fantastic opportunity awaits an OTC Specialist to join a collaborative team in Kuala Lumpur. This role is perfect for someone with strong organisational skills and attention to detail, ready to take charge of managing customer deductions and claims with precision. The organisation offers a supportive environment focused on teamwork, growth, and flexibility. If you’re looking to make an impact with your expertise in accounts receivable and stakeholder management, this could be your next career move. * Join a collaborative and supportive team that values continuous learning and skill development within a well-established shared services environment. * Benefit from flexible working arrangements and ongoing training programmes to support your personal and professional growth while making a meaningful impact. * Take on a role where your attention to detail and ability to manage multiple priorities will be recognised, as you contribute to process improvements and uphold high standards of compliance.

What You'll Do:
As an OTC Specialist, you will manage customer deductions and claims, ensuring accurate processing in line with policies. Acting as a key liaison between customers, commercial teams, and stakeholders, you'll prioritise tasks, maintain records, and perform account reconciliations. You'll also contribute to process improvements while supporting compliance and operational excellence, playing a vital role in achieving the organisation's financial goals.

• Act as the initial point of contact for customer and commercial team queries, managing requests with care and professionalism.
• Prioritise daily workload to ensure critical tasks are completed promptly, maintaining accuracy and timeliness in all processes.
• Adhere to company policies and procedures while actively participating in risk management activities when required.
• Maintain comprehensive records of customer deductions and claims, ensuring files are up-to-date and accessible for audits or reviews.
• Manage customer deduction and claim registers accurately, collaborating with business partners and commercial teams for timely approvals and processing.
• Resolve issues efficiently by coordinating with customers on disputed deductions or claims and monitoring paybacks as necessary.
• Process credit memos for approved claims, allocating them to unapplied customer deductions while documenting transactions correctly.
• Investigate customer accounts thoroughly, performing reconciliations, resolving queries promptly, or redirecting them for further action.
• Prepare weekly and monthly claim reports, month-end contra reports, provision reports, and collect data for metrics to support decision-making.
• Suggest process improvements through system enhancements or procedural updates to contribute positively to departmental efficiency.

What You Bring:
You bring technical expertise, a passion for reliable service, and hands-on experience with high-volume transactional processes, ideally in shared services or finance operations. With strong analytical skills, advanced Excel proficiency, and familiarity with ERP platforms like SAP, you efficiently manage workflows and resolve account discrepancies. Your ability to balance multiple responsibilities while maintaining accuracy ensures deductions and claims are processed correctly. Backed by a background in accounting or business administration, you’re ready to contribute from day one.

• 1–3 years of experience in order-to-cash operations or similar roles within shared services environments.
• Excellent written and verbal communication skills for effective interaction with customers, commercial teams, and stakeholders.
• Proven ability to manage multiple priorities simultaneously while maintaining accuracy under pressure.
• Advanced proficiency in Microsoft Excel, including pivots, VLOOKUPs/XLOOKUPs, and other advanced functions for data analysis and reporting.
• Solid knowledge of accounts receivable processes and a basic understanding of general accounting principles.
• Familiarity with ERP systems like SAP, with prior exposure being advantageous for smoother adaptation to internal tools.
• Strong organisational and time management skills to consistently deliver results within tight deadlines.
• Attention to detail to ensure accurate record maintenance and compliance with regulatory standards.
• Experience preparing regular reports (weekly/monthly) showcasing your ability to provide insights through data collection and analysis.
• A diploma or degree in Accounting, Management, or Business Administration as a strong foundation for this role.

What Sets This Company Apart:
This organisation fosters an inclusive workplace with flexible arrangements, growth-focused training, and clear merit-based progression paths. Collaboration is key, encouraging teamwork and knowledge-sharing across all levels. With a strong focus on wellbeing through robust health and safety practices, employees are valued and supported. Joining this company means becoming part of a community that prioritises excellence, respect, and meaningful contributions.

What's next:

If you are ready to take the next step in your career journey within order-to-cash operations—and want your skills appreciated by a supportive team—this is the perfect opportunity for you!

Apply today by clicking on the link provided; we look forward to receiving your application soon.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C