OTC Manager

An excellent opportunity has arisen for an Order to Cash Manager to join a reputable organisation in Kuala Lumpur. This role involves leading accounts receivable, credit, and deduction management within a shared services environment, ensuring compliance, driving process improvements, and collaborating with stakeholders. Ideal for a results-driven professional seeking to make a significant impact in a dynamic environment. * Lead the end-to-end order-to-cash cycle, managing customer receivables, credit with a skilled team. * Benefit from flexible working arrangements and professional development through training programmes. * Collaborate with stakeholders to ensure timely collections, accurate reporting, and process improvements aligned with best practices.

What you'll do:

As an Order to Cash Manager based in Kuala Lumpur, you will oversee the entire order-to-cash process within a shared services environment. You will lead your team in managing customer receivables, ensuring compliance, and driving operational excellence through process improvements. This role involves collaborating with internal stakeholders and external customers to ensure seamless communication and accurate reporting while maintaining high standards in risk management. Success requires technical expertise and a strong focus on fostering positive relationships across the business.

• Oversee daily operations of the Order to Cash team, ensuring efficient and accurate task completion.
• Prioritise workloads to meet deadlines while upholding quality and compliance standards.
• Manage the accounts receivable mailbox, delegate tasks, and maintain accurate records.
• Provide backup support during team absences to ensure seamless operations.
• Ensure strict compliance with policies through active risk management practices.
• Drive collections efforts, resolve discrepancies, and release held orders in line with policies.
• Perform account reconciliations, address queries, and support month-end close activities.

What you bring:

To excel as an Order to Cash Manager in Kuala Lumpur, you bring proven experience managing end-to-end accounts receivable cycles in shared services or large-scale environments. You combine technical expertise with strong stakeholder engagement skills, balancing efficiency and sensitivity in resolving queries or disputes. Proficiency in Excel and ERP systems enables effective data analysis and streamlined operations. Your attention to detail ensures accuracy even with high transaction volumes, while your collaborative mindset drives teamwork and support. With a solid accounting background, you confidently navigate regulatory requirements and foster trust through clear communication across teams and business networks.

• At least 5-6 years of experience in order-to-cash or similar finance roles within shared services or large corporate environments.
• Strong written, verbal, and interpersonal communication skills to build trust with colleagues and stakeholders.
• Proven ability to manage multiple priorities under pressure with sound judgment.
• Advanced Microsoft Excel skills and familiarity with ERP systems.
• Solid understanding of accounts receivable processes, including credit control, collections, deductions, and accounting principles.
• Meticulous attention to detail and strong organisational skills for high-volume transactional accuracy.
• Collaborative team player who provides dependable support during absences or peak periods.
• Experience preparing financial reports and performing account reconciliations for audits.
• Ability to identify risks or irregularities in customer accounts and communicate issues effectively.
• Relevant academic qualifications in Accounting, Management, or Business Administration; certifications are a plus.

What sets this company apart:

This organisation is committed to fostering an inclusive workplace where everyone feels valued. Employees enjoy flexible working arrangements, generous pension contributions, and ongoing training for continuous skill development. Supportive leadership encourages open dialogue, collaboration, and innovation, with success measured by teamwork rather than competition. With access to knowledgeable colleagues, clear progression pathways, and a culture of shared goals, you’ll have opportunities for personal growth while making meaningful contributions.

What's next:

If you are ready to take on this rewarding challenge as an Order to Cash Manager in Kuala Lumpur—and want to be part of a supportive team that values your expertise—this is your moment!

Apply today by clicking on the link provided; don’t miss out on joining an organisation where your skills can truly shine.

What's next:

If you are ready to take on this rewarding challenge as an Order to Cash Manager in Kuala Lumpur—and want to be part of a supportive team that values your expertise—this is your moment!

Apply today by clicking on the link provided; don’t miss out on joining an organisation where your skills can truly shine.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C