Our client is on the lookout for a Process Improvement Analyst to join their Shared Services Centre (SSC). This role is perfect for someone with a strong analytical mindset and a proactive approach to driving operational efficiency. You will be responsible for collecting and analysing data to identify opportunities for process enhancements across key SSC functions, including Procure-to-Pay (PTP), Order-to-Cash (OTC), and Record-to-Report (RTR). This is an exciting opportunity to contribute to the enhancement of key business processes in a dynamic, fast-paced environment.
* Opportunity to drive process enhancements across key SSC functions
* Work in a dynamic, fast-paced environment
* Career development opportunities
What you'll do:
As a Process Improvement Analyst, your primary role will be to collect and analyse data that will help identify opportunities for enhancing processes across key SSC functions. Your keen eye for detail will enable you to spot inefficiencies and bottlenecks, as well as opportunities for automation and standardisation. You will work closely with cross-functional teams to implement your proposed improvements and monitor their effectiveness. Your commitment to continuous learning will keep you abreast of industry best practices and emerging trends in SSC process optimisation.
- Gather, analyse, and interpret data to assess process performance across PTP, OTC, and RTR functions.
- Identify inefficiencies, bottlenecks, and opportunities for automation and standardisation.
- Develop and propose process improvement initiatives to enhance accuracy, efficiency, and cost-effectiveness.
- Collaborate with cross-functional teams to implement and track the effectiveness of improvement projects.
- Support the development of key performance indicators (KPIs) and dashboards for continuous monitoring.
- Assist in documenting process changes and ensuring compliance with internal controls and best practices.
- Facilitate training and change management efforts to embed process improvements within SSC operations.
- Stay updated on industry best practices and emerging trends in SSC process optimisation.
What you bring:
The ideal candidate for this Process Improvement Analyst role brings a wealth of experience in process improvement and data analysis within an SSC environment. Your strong analytical skills, coupled with proficiency in data visualisation tools and Excel, will be crucial in this role. Experience with ERP systems and a deep understanding of PTP, OTC, and RTR processes will give you an edge. Your excellent problem-solving skills will enable you to translate data insights into actionable recommendations. Strong communication and stakeholder management skills are also essential for effective collaboration across departments.
- Bachelor’s degree in Business, Finance, Accounting, Data Analytics, or a related field.
- 2-5 years of experience in process improvement, data analysis, or a similar role within an SSC environment.
- Strong analytical skills with proficiency in data visualisation tools (Power BI, Tableau) and Excel.
- Experience working with ERP systems (SAP, Oracle, or similar) is an advantage.
- Understanding of PTP, OTC, and RTR processes and their interdependencies.
- Excellent problem-solving skills and the ability to translate data insights into actionable recommendations.
- Strong communication and stakeholder management skills to collaborate across departments.
- Knowledge of Lean, Six Sigma, or other process improvement methodologies is a plus.
What sets this company apart:
Our client offers a competitive benefits package along with career development opportunities in a dynamic, fast-paced environment. You will have the chance to work on global process improvement projects and learn from the best practices in the industry. The company fosters a collaborative and innovative work culture where your passion for driving efficiency and continuous improvement is valued.
What's next:
If you have a passion for driving efficiency and continuous improvement, don't wait! This could be the perfect opportunity for you.
Apply today by clicking on the link. Please note that only shortlisted candidates will be contacted.
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
