Our client is seeking a highly skilled and experienced Head of Billing to lead their Consumer Business division. This pivotal role involves overseeing all aspects of billing operations, ensuring accuracy, efficiency, and compliance with regulatory requirements.
The successful candidate will be responsible for leading a team of billing professionals, developing strategies to optimise billing processes, and driving initiatives to enhance customer experience and revenue generation through billing services.
- Lead a team of billing professionals
- Develop strategies to optimise billing processes
- Drive initiatives to enhance customer experience and revenue generation
What you'll do:
As the Head of Billing for the Consumer Business division, your role will be multifaceted. You will be at the helm of all aspects of our client's billing operations. Your leadership skills will be put to good use as you guide a team of dedicated professionals towards achieving operational excellence. Your strategic thinking will come into play as you develop innovative solutions to complex billing challenges. Your commitment to accuracy and compliance will be crucial in maintaining the integrity of the company's financial transactions.
- Lead and manage the billing operations team, including billing specialists and analysts.
- Develop and implement billing strategies, policies, and procedures to ensure accurate and timely billing processes.
- Oversee the billing system and ensure its functionality, reliability, and integration with other systems.
- Monitor billing activities, identify discrepancies or issues, and implement corrective measures.
- Collaborate with cross-functional teams, including finance, IT, and customer service, to address billing-related matters and optimise billing processes.
- Stay updated on industry trends, regulatory requirements, and best practices related to billing operations.
- Analyse billing data and metrics to identify areas for improvement and drive initiatives to enhance billing efficiency, accuracy, and customer satisfaction.
- Manage relationships with billing vendors and service providers, negotiate contracts, and ensure service level agreements are met.
What you bring:
As an ideal candidate for the Head of Billing position, you bring a wealth of experience in managing billing operations within a fast-paced environment. Your strong understanding of billing systems coupled with your proven leadership abilities set you apart. You have an excellent track record in developing innovative solutions for complex challenges. Your commitment to accuracy and compliance is unwavering. You are a strategic thinker, capable of analysing data and metrics to drive improvements in billing efficiency and customer satisfaction.
- Bachelor's degree in Business Administration, Finance, Accounting or related field. MBA or relevant professional certification is a plus.
- Years of experience in billing operations management, preferably in the telecommunications or related industry.
- Strong understanding of billing systems, processes, and technologies.
- Proven leadership experience with the ability to lead and motivate teams to achieve goals and deliver results.
- Excellent analytical problem-solving skills.
- Effective communication and interpersonal skills with the ability to collaborate with diverse stakeholders.
- Strategic thinking with the ability to develop and implement innovative solutions to complex billing challenges.
- Strong attention to detail and commitment to accuracy and compliance.
- Knowledge of regulatory requirements and industry standards related to billing operations.
What sets this company apart:
Our client is a leading player in the telecommunications industry, known for their commitment to innovation and excellence. They offer a dynamic work environment where continuous learning and growth are encouraged. Their focus on collaboration and inclusivity makes them an employer of choice for professionals seeking a rewarding career in the industry.
What's next:
Ready to take your career to new heights? Apply now!
Apply today by clicking on the link provided. Alternatively, you may drop your updated CV to jared.tan@robertwalters.com.my
Do note that we will only be in touch if your application is shortlisted.
Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
