Credit Controller

Are you Robert Walters?

Robert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services for businesses of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

We help organisations find the skills and solutions to reach their goals and assist talented professionals to power their unique potential.  

We offer our people incredible career opportunities as well as an inclusive culture and flexible working.

About the Role:

The Credit Controller / Senior Credit Controller will be responsible for managing the collections process for client accounts of RW & RPO business units. In addition, the Credit Controller will ensure timely and accurate monitoring of aging reports, follow up promptly on outstanding payments, and resolve any issues or disputes effectively and independently.

Responsibilities:

Debt Collection and Recovery

• Proactive monitoring and follow up of debtor balances to ensure that fees are paid within terms to allow reduction in debtors DSO
• Develop and implement effective debt collection strategies to minimise bad debt and maximise cash flow
• Able to independently resolve client issues, negotiate payment plans and always look for effective ways to improve collections with a view for optimum recovery
• Strong analytical and problem-solving abilities to assess credit risk and identify effective collection strategies

Accounts Receivable Management

• Oversee the accounts receivable process, ensuring timely and accurate payment allocation and reconciliation
• Ensure that all follow up actions are recorded promptly in preparation for weekly review of status
• Strong organisational skills to handle multiple accounts and prioritize tasks effectively.

Relationship Management

• Build and maintain strong relationships with customers and handle disputes in a professional and courteous manner
• Work collaboratively with internal stakeholders and to raise any distress cases early so as to reduce the aged balances that are overdue
• Ability to handle difficult conversations and maintain professionalism under pressure with both internal and external stakeholders

Process Improvement and Compliance

• Identify areas for process improvement, implement changes and ensure compliance with relevant laws, regulations and company policies
• Ensure credit and collections procedures are followed

Reporting & other tasks assigned

• Where required, to prepare weekly and monthly reports on the status of collections and outstanding accounts
• To conduct credit checks and seek approval on extended payment terms

Any other tasks as assigned that falls under the remit of the Credit team

Who you are:

• Minimum 5 years of experience in a Credit Control role
• Able to read and write in Chinese as we will be dealing with China clients
• Prior experience and demonstrated ability in managing challenging stakeholders and working in a supervisory role would be highly advantageous
• Proficiency in Dynamics 365 software and Microsoft Suite would be advantageous
• Strong attention to detail, organisational skills, and ability to manage multiple accounts.
• Excellent communication and interpersonal skills for internal and external stakeholder interaction
• Ability to work independently and meet deadlines in a fast-paced environment.

Benefits:

• Private medical insurance

• A fantastic training and development programme

• Volunteer time off

• The opportunity to partake / qualify for our Global incentive weekend

• Employee wellbeing through various programmes

• You’ll have plenty of opportunities to progress your career, both in your country and other locations around the world. That’s the benefit of working for a large global organisation. One that is at the forefront of recruitment innovation, and a specialist in RPO and MSP

“As a Disability Confident Employer, Robert Walters is committed to offering a fully inclusive and accessible recruitment process to all candidates. If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let me know.”

Robert Walters - Global Talent Solutions

Apply now.