Senior Order to Cash Specialist

A leading global organisation is seeking a Senior Order to Cash Specialist to join their collaborative finance team based in Penang.

This is an exceptional opportunity for you to bring your expertise in cash applications and accounts receivable to a supportive, multicultural environment that values flexibility, knowledge sharing, and professional growth. You will play a pivotal role in ensuring the accuracy and timeliness of customer payment postings, driving process improvements, and mentoring junior colleagues. With exposure to high-volume transactions and cross-regional teams, this position offers you the chance to make a meaningful impact on financial operations while enjoying flexible working opportunities and the support of a knowledgeable network.

What you'll do:

As a Senior Order to Cash Specialist based in Penang, you will be entrusted with overseeing complex cash application activities that are vital for maintaining accurate accounts receivable records. Your day-to-day responsibilities will involve processing high volumes of payments from diverse sources using advanced ERP systems while ensuring all transactions are posted promptly. You will resolve payment discrepancies through close collaboration with various internal teams such as collections and billing. In addition to preparing detailed financial reports for management review, you will uphold strict compliance standards. Your proactive approach will see you identifying opportunities for process improvement—supporting automation projects or system upgrades—and sharing your expertise by mentoring junior colleagues. Success in this role means consistently delivering precise results under minimal supervision while contributing positively to both team performance metrics and overall organisational goals.

• Oversee end-to-end cash application processes by processing payments from multiple sources such as bank transfers, lockbox, cheques, wire transfers, credit cards, and electronic payments including ACH/RTGS/SWIFT.
• Match incoming payments accurately to corresponding invoices within ERP systems to ensure timely posting and reconciliation of accounts receivable.
• Review unapplied and unidentified payments regularly, resolving discrepancies efficiently for accurate financial reporting.
• Investigate short payments, deductions, chargebacks, pricing issues, and customer disputes by collaborating closely with collections, billing, sales, and treasury teams.
• Perform daily and monthly bank reconciliations with meticulous attention to detail to maintain up-to-date financial records.
• Prepare comprehensive daily, weekly, and monthly reports for management while ensuring compliance with internal policies, SOX requirements, audit controls, and regulatory standards.
• Identify workflow gaps and actively contribute to standardisation and automation initiatives that enhance operational efficiency.
• Support system transitions including UAT testing, ERP upgrades, and process documentation to facilitate seamless technology adoption.
• Mentor junior team members by providing training and guidance that fosters their professional development within the team.
• Produce key metrics such as Straight-Through Processing (STP) rates and maintain high levels of accuracy in transaction posting.

What you bring:

Your background as a Senior Order to Cash Specialist demonstrates not only technical proficiency but also strong interpersonal qualities that foster teamwork across international boundaries. You bring proven experience handling large-scale cash application processes where accuracy is paramount. Your ability to communicate complex information clearly makes you an invaluable resource for both internal stakeholders and external customers. You are known for your reliability when it comes to meeting deadlines—even under pressure—and your willingness to share knowledge by mentoring others sets you apart as a supportive colleague. Your adaptability ensures smooth navigation through changing priorities or new technologies while your analytical mindset drives continuous improvement. Above all else, your commitment to maintaining high standards of compliance and data integrity reflects your dedication to organisational success.

• 6-8 years of relevant experience in an Order to Cash process within a global organisation is essential for success in this role.
• Demonstrated expertise in cash applications processes is highly valued; prior experience in financial services environments is preferred.
• Degree in accountancy and finance or related is required
• Proven ability in stakeholder management across Order to Cash functions as well as broader finance teams ensures effective communication and resolution of queries.
• Strong customer management skills enable you to address client concerns efficiently within agreed timescales while maintaining positive relationships.
• Exceptional verbal and written communication abilities allow you to present complex billing information clearly to stakeholders at all levels; strong presentation skills are required.
• Advanced analytical skills empower you to interpret billing data accurately, identify trends or variances quickly, and provide actionable insights.
• Meticulous attention to detail supports your capacity for reviewing outstanding invoicing data thoroughly so that issues are resolved right first time within deadlines.
• Adaptability allows you to thrive when managing competing priorities in a dynamic environment without compromising quality or accuracy.
• A solution-oriented mindset helps you troubleshoot complex problems effectively using sound judgement and critical thinking skills.
• Technological proficiency includes advanced Microsoft Excel capabilities (VLOOKUPs, pivot tables) alongside extensive experience with SAP, High Radius or Salesforce billing functionalities.

What sets this company apart:

This organisation stands out as a truly global employer committed to fostering an inclusive culture where every team member’s contribution is valued. With finance professionals located across several continents—including the UK, India, Malaysia, Sweden, and the US—you will benefit from exposure to diverse perspectives that enrich both personal growth and business outcomes. The company champions flexible working arrangements tailored around UK shift patterns so you can achieve greater work-life harmony. Employees are encouraged not only to excel in their roles but also supported through ongoing training opportunities designed for career advancement. The leadership style here is supportive rather than hierarchical; knowledge sharing is celebrated as part of everyday practice. If you value being part of a dependable network where collaboration drives success—and where your efforts have real impact—this is the ideal place for you.

What's next:

If you are ready for an exciting new chapter where your expertise will be recognised and nurtured within a global finance community—apply now!

Apply today or email me at jack.moh@robertwalters.com.my to discuss this new opportunity.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C